Valeria Perez
Bakersfield
Summary
Dynamic customer service professional with a proven track record at Nothing Bundt Cakes, excelling in conflict resolution and upselling. Skilled in cake decoration and food handling safety, I enhance customer loyalty through exceptional service and innovative designs, consistently achieving high satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nothing Bundt Cakes
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Froster
Nothing Bundt Cakes
05.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
Personal Assistant
PHP Agency Inc.
01.2021 - 05.2022
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Cake Decorator
Self Employed
01.2015 - 01.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Developed portfolio of cake designs, offering clients wide range of customization options.
Education
Universidad De Guadalajara
Mazamitla Jalisco11-2016
Skills
- Customer service
- Data entry
- Product knowledge
- Critical thinking
- Cake decoration
- Food handling safety
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Nothing Bundt Cakes
05.2022 - Current
Froster
Nothing Bundt Cakes
05.2022 - Current
Personal Assistant
PHP Agency Inc.
01.2021 - 05.2022
Cake Decorator
Self Employed
01.2015 - 01.2021
Universidad De Guadalajara
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