Valeria Perez
Bakersfield
Summary
Dynamic customer service professional with a proven track record at Nothing Bundt Cakes, excelling in conflict resolution and upselling. Skilled in cake decoration and food handling safety, I enhance customer loyalty through exceptional service and innovative designs, consistently achieving high satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nothing Bundt Cakes
Bakersfield, CA
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Froster
Nothing Bundt Cakes
Bakersfield, CA
05.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
Personal Assistant
PHP Agency Inc.
Bakersfield, CA
01.2021 - 05.2022
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Cake Decorator
Self Employed
San Jose De Gracia Michoacan
01.2015 - 01.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Developed portfolio of cake designs, offering clients wide range of customization options.
Education
Universidad De Guadalajara
Mazamitla Jalisco11-2016
Skills
- Customer service
- Data entry
- Product knowledge
- Critical thinking
- Cake decoration
- Food handling safety
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Nothing Bundt Cakes
05.2022 - Current
Froster
Nothing Bundt Cakes
05.2022 - Current
Personal Assistant
PHP Agency Inc.
01.2021 - 05.2022
Cake Decorator
Self Employed
01.2015 - 01.2021
Universidad De Guadalajara