Valeria Del Pilar Martinez Hoil
Halifax,NS
Summary
As an Undergraduate Management student at Dalhousie University, I possess a robust work ethic, a team-oriented mindset, and a keen sense of responsibility. My aim is to utilize my experience in fostering interpersonal relationships to contribute effectively to your organization. I am characterized by my unwavering dedication, approachability, and punctuality, all underpinned by a profound commitment to cultivating and sustaining client relationships.
Overview
6
6
years of professional experience
Work History
Sales Associate
Gamestop
06.2021 - Current
- Provided telephone, online and face-to-face customer service/support within the store, busy retail customer service
- Received several verbal commendations from clients for exceptional customer service and product knowledge
- Enhanced customer shopping experience by providing relevant and concise information about video games the customer is interested in
- Recommended various products based on customers interests -Generated and maintained regular customers-Always met and exceeded sales goals-Corrected and confirmed all customer complaints
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Banana Republic
06.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging
Sales Associate / Coffee Specialist
Nestle Nespresso
07.2020 - 09.2021
- Selling/Negotiating products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Complete and appropriate solutions for every customer in order to boost top-line revenue growth,customer acquisition levels, and profitability
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Spanish Tutor
Kings Edgehill School
09.2017 - 05.2018
- Assisted students with conjugating verbs, explaining sentence structures and demonstrating typical conversation in Spanish
- Instructed students on how to read, write and speak Spanish
- Coached students through challenging material with positive reinforcement and encouragement
- Supported students in homework assignments, helping identify and address specific concerns.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
Corporate Secretary
Coimsur
07.2017 - 09.2017
- Dealt closely with upper management employees
- Managed time sheets and scheduled appointments
- Worked with VIP clients and helped maintain and grow their relationship with the company.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor’s in Management -
Dalhousie University
Halifax, NS08.2024
High School Diploma -
King's-Edgehill School
Halifax, NS07.2018
Skills
- CPR, AED, and Based First Aid Certification
- Experience in leadership and entrepreneurship
- Quantitative skills
- Client Account Management
- NAUI Scuba Diver Certification
- Completed Survival Courses (OBC & OBCR)
- Leader on preservation projects
- Microsoft Office proficient
- Training and coaching
- High-Customer Support Experience
- Team supervision
- Issue resolution
- Strong communication skills
- Surf & Service Extension Certification
Age
23
Personal Information
Nationality: Mexican
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Arabic
Limited Working
Timeline
Sales Associate
Banana Republic
06.2022 - 02.2023
Sales Associate
Gamestop
06.2021 - Current
Sales Associate / Coffee Specialist
Nestle Nespresso
07.2020 - 09.2021
Spanish Tutor
Kings Edgehill School
09.2017 - 05.2018
Corporate Secretary
Coimsur
07.2017 - 09.2017
Bachelor’s in Management -
Dalhousie University
High School Diploma -
King's-Edgehill School
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