Valeria del Pilar Martinez Hoil
Halifax,NS
Summary
I am an Undergraduate Management student at Dalhousie University, originally from Mexico, driven by motivation, teamwork, and a strong sense of responsibility. My enthusiasm lies in leveraging my experience in personal relations to contribute effectively. Known for my diligent work ethic, approachability, punctuality, and genuine dedication to fostering meaningful client relationships, I eagerly anticipate opportunities to apply and enhance these skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
GameStop
07.2021 - Current
- Provided telephone, online and face-to-face customer service/support within store, busy retail customer service.
- Received several verbal commendations from clients for exceptional customer service and product knowledge
- Enhanced customer shopping experience by providing relevant and concise information about video games customer is interested in
- Recommended various products based on customers interests -Generated and maintained regular customers-Always met and exceeded sales goals
- Adapted quickly to changing priorities and workflow demands in fast-paced retail environment
- Demonstrated strong communication skills in interacting with customers, colleagues, and management.
Retail Sales Associate
Banana Republic
06.2022 - 02.2023
- Excellent customer service skills
- Exceptional retail sales and upselling skills
- Understands layout of Company Name and responsibilities in ethics.
- Significant inventory control experience
- Company call center experience
- Regularly exceeded all sales and customer service metrics.
Tea Specialist/Seasonal Sales Associate
T.KETTLE
06.2021 - 09.2021
- Served as subject matter expert on T.Kettle's tea products, providing personalized recommendations based on customer preferences and dietary needs
- Managed inventory levels to optimize product availability and minimize out-of-stock situations
- Implemented merchandising strategies to showcase featured teas, seasonal promotions, and gift items effectively
- Resolved customer complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction and repeat business
- Provided exceptional customer service by greeting and assisting customers with product selection, inquiries, and purchases.
Coffee Specialist/Sales Associate
Nestle Nespresso
07.2020 - 06.2021
- Recognized as Top Sales Performer within company, consistently exceeding sales targets and events
- Selling/Negotiating products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profitability
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Corporate Secretary
Coimsur
07.2018 - 09.2018
- Dealt closely with upper management employees
- Managed time sheets and scheduled appointments
- Worked with VIP clients and helped maintain and grow their relationship with the company.
Seasonal Personal Trainer
Euphoria Fitness
05.2018 - 07.2018
- Communicated with clients to determine goals and performed client assessments
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Supplied clients with list of exercises and activities
- Successfully completed training initiatives, increasing customer loyalty
- Created fitness routines to motivate clients to remain in wellness programs
- Created individual workout routines based on member fitness level.
Spanish Tutor
Kings Edgehill Lane
09.2016 - 05.2018
- Assisted students with conjugating verbs, explaining sentence structures and demonstrating typical conversation in Spanish
- Instructed students on how to read, write and speak Spanish
- Coached students through challenging material with positive reinforcement and encouragement
- Supported students in homework assignments, helping identify and address specific concerns.
Education
Major in Management -
Dalhousie University
Halifax, NS04.2025
Minor in Marine Biology -
Dalhousie University
Halifax, NS04.2025
High School Diploma -
King's-Edgehill School
Windsor, NS01.2018
Skills
- Ability to analyze reports
- CPR, AED, and Based First Aid Certification
- NAUI Scuba Diver Certification
- Completed Survival Courses (OBC & OBCR)
- Leader on preservation projects
- Quantitative skills
- Activities Planning
- Customer Support
- Issue resolution
- High-energy attitude
- Strong communication skills
- Current fitness knowledge
- Customer Service
- Secretarial
- Competent in the use of Microsoft (Excel, Office, Word and Outlook) (3 years)
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
French
Professional Working
Arabic
Limited Working
Timeline
Retail Sales Associate
Banana Republic
06.2022 - 02.2023
Sales Associate
GameStop
07.2021 - Current
Tea Specialist/Seasonal Sales Associate
T.KETTLE
06.2021 - 09.2021
Coffee Specialist/Sales Associate
Nestle Nespresso
07.2020 - 06.2021
Corporate Secretary
Coimsur
07.2018 - 09.2018
Seasonal Personal Trainer
Euphoria Fitness
05.2018 - 07.2018
Spanish Tutor
Kings Edgehill Lane
09.2016 - 05.2018
Major in Management -
Dalhousie University
Minor in Marine Biology -
Dalhousie University
High School Diploma -
King's-Edgehill School
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