Valeria Luna
La Puente
Summary
Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service delivery.
Overview
9
9
years of professional experience
Work History
Eligibility Worker II
Department of Public Social Services
04.2022 - Current
- Interviewed applicants and explained scope of different available benefits.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
In-Home Caretaker
Assisted Home Health & Hospice
01.2019 - Current
- Developed personalized care plans tailored to each client''s unique needs, promoting overall wellness.
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Assists special needs patient with dressing guidance, grooming, meal preparation, and support.
Customer Service Cashier
Disneyland Parks And Resorts
04.2016 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CA05-2020
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Proficient in word & excel
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
Department of Public Social Services
04.2022 - Current
In-Home Caretaker
Assisted Home Health & Hospice
01.2019 - Current
Customer Service Cashier
Disneyland Parks And Resorts
04.2016 - 08.2022
Bachelor of Science - Criminal Justice
California State University, Los Angeles
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