Valen Joy Marfil

• Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.
• Increased transparency in the sales process by creating clear documentation and guidelines for all team members.
• Reduced audit completion time by optimizing workflow and automating repetitive tasks.
• Prepared working papers, reports and supporting documentation for audit findings.

• Maintained payroll information by calculating, collecting, and entering data.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Verified timekeeping records and handled any discrepancies with employees.
• Established a well-organized filing system for maintaining all payroll-related documents securely.
• Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.

• Maintained accurate records of purchases, pricing, and documentation for audit purposes.
• Established and managed supplier and vendor relationships.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed customer service orders promptly to increase customer satisfaction.

.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.