VAISHNAVI THAKARE
Vancouver,BC
Summary
BUSINESS ADMINISTRATION GRADUATE An independent and self-motivated graduate looking for an entry-level position in the Human Resources Management department where I can utilise the extensive knowledge I have gained during my course. I am a Conscientious and compassionate human resource professional with a drive to help employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level HR position. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
Work History
Senior Cargo Handler
Fedex Express
04.2024 - Current
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
Cargo Handler
FedEx Express
02.2023 - 04.2024
- Safeguarded material transfers and storage of various mission-capable parts and sensitive, highly visible cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
Customer Service Representative
Livspace
01.2022 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 60-80 incoming calls, emails and messages per day from customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
MBA - Human Resource Management
UNIVERSITY CANADA WEST
Vancouver, BC06.2024
BBA - Marketing Management
MIT World Peace University
INDIA06.2022
High School Diploma -
HIRANANDANI FOUNDATION SCHOOL
INDIA05.2019
Skills
- Critical Thinking
- Problem Solving
- Public Speaking
- Customer Service Skills
- Customer Needs Assessments
- Customer Experience
- Appointment Scheduling
- Data Entry
- Information Security
- Call Management
- MS Excel
- Microsoft Office Suite
Accomplishments
- Achieved Employee of the month by completing tasks and responsibility with accuracy and efficiency.
- CPHR member
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Senior Cargo Handler
Fedex Express
04.2024 - Current
Cargo Handler
FedEx Express
02.2023 - 04.2024
Customer Service Representative
Livspace
01.2022 - 04.2022
MBA - Human Resource Management
UNIVERSITY CANADA WEST
BBA - Marketing Management
MIT World Peace University
High School Diploma -
HIRANANDANI FOUNDATION SCHOOL
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