Leonard Harrison
Logistics Expert
Brampton,ON
Summary
I am a well-rounded person who is enthusiastic, energetic, loyal and passionate about anything I do. I have a friendly personality with an intuitive understanding of people which makes me a great team player. I am a swift learner with a drive to be successful in whatever endeavor I undertake. It is my desire to pursue my passion of being a point of contact for assistance and resolution and I believe I can offer a practical service experience for the people or customers I serve. As someone who always puts my best foot forward, I can guarantee that I will deliver on the job.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Materials Handler
PBS Building Supplies
10.2023 - 10.2025
- Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution.
- Contributes to the orderly operation of stock and/or materials storage area.
- Documents materials and records units delivered and location of units.
- Receives credit-return material and supplies from production by verifying materials and supply codes, lot numbers, and quantities.
- Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
- Documents product shipment by recording units shipped.
- Learns and adheres to workplace safety regulations.
Customer Experience Officer
Jamaica JN Life Insurance Company ltd
10.2019 - 04.2023
- Resolve customer issues using proper negotiation skills.
- Efficiently handle inbound and outbound complaints, questions or concerns from customers.
- Entering information into the company database.
- Interpret company policy and procedures when servicing customers.
- Complete reinstatements, endorsement, and policy amendments.
- Undertake customer satisfaction surveys and on-boarding for new clients.
- Contact clients who are in arrears.
- Compile data and complete monthly reports.
Housekeeper
AC Marriot Hotel
01.2022 - 02.2023
- Sweep, mop, wash and polish floors
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Make beds and change sheets
- Distribute clean towels and toiletries
- Stock linen closet
- Disinfect operating rooms and other areas
- Handle and report lost and found items
- Provide basic information on facilities
- Clean changing rooms and showers
- Address customers' complaints or concerns
Retail Sales Advisor
Flow Jamaica Limited (Part-Time)
05.2016 - 10.2019
- Keeping and updating records companies of equipment and inventory.
- Completing store's readiness check monthly.
- Advising, assessing, solving and escalating customer queries.
- Logging daily reports and ensuring that all applications are processed accordingly.
- Posting payments to customers' accounts.
- Records management.
Chef
Frontline Restaurant Ltd
05.2010 - 08.2018
- Preparing meals in a fine dining setting.
- Delegate tasks to kitchen staff.
- Ensure appealing plate presentation.
- Supervise line staff and assist as needed.
- Monitor inventory and place orders.
- Ensure compliance with all health and safety regulations within the kitchen area.
Chef
Big Taste Restaurant
05.2010 - 08.2018
- Cooking food in a timely manner.
- Delegate tasks to kitchen staff.
- Inform wait staff about daily specials.
- Ensure appealing plate presentation.
- Supervise Cooks and assist as needed.
- Slightly modify recipes to meet customers' needs and requests (e.g. reduce salt)
- Monitor food stock and place orders.
- Check freshness of food and discard out-of-date items.
- Experiment with recipes and suggest new ingredients.
- Ensure compliance with all health and safety regulations within the kitchen area.
Records Officer, Intern
The Medical Council of Jamaica
03.2016 - 05.2016
- Updating medical records
- Taking telephone calls and relaying information to the relevant authorities
- The preparation of management reports
Education
MBA - Business Administration
Atlanta College of Liberal Arts And Sciences
Atlanta, GA, United States02-2025
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University
01.2019
Diploma - Shipping and Logistics
Caribbean Maritime University
01.2017
Master of Science - Master of Computer Science
Atlanta College of Liberal Arts And Sciences
Atlanta, Georgia, USA06-2025
Skills
- Critical Thinking
- Openness to constructive criticism
- Task Prioritization
- Conflict Management
Accomplishments
Awards And Certifications
- University College of the Caribbean - Supervisory Management Certification
- University College of the Caribbean - Project Management Certification (CompTIA Project +)
- JN Life Insurance Company - May 2021, August 2021- Three Times Extra Mile Awardee
LANGUAGE
English Proficient (C2)
Spanish Elementary (A2)
English
Native or Bilingual
Certification
- University College of the Caribbean - Supervisory Management Certificate
- University College of the Caribbean - Project Management Certification
- JN Life Insurance Company - May 2021, August 2021- Three Times Extra Mile Awardee
- JN Life Insurance Company - December 2021 – Employee of the year Awardee
- JN Group - Creative Xpressions Awardee
Timeline
Materials Handler
PBS Building Supplies
10.2023 - 10.2025
Housekeeper
AC Marriot Hotel
01.2022 - 02.2023
Customer Experience Officer
Jamaica JN Life Insurance Company ltd
10.2019 - 04.2023
Retail Sales Advisor
Flow Jamaica Limited (Part-Time)
05.2016 - 10.2019
Records Officer, Intern
The Medical Council of Jamaica
03.2016 - 05.2016
Chef
Frontline Restaurant Ltd
05.2010 - 08.2018
Chef
Big Taste Restaurant
05.2010 - 08.2018
MBA - Business Administration
Atlanta College of Liberal Arts And Sciences
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University
Diploma - Shipping and Logistics
Caribbean Maritime University
Master of Science - Master of Computer Science
Atlanta College of Liberal Arts And Sciences