Vaibhavi Trivedi
Windsor,ON
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and product knowledge. As a Cake Decorator, boosted sales by 30% with innovative designs, showcasing critical thinking and exceptional attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
09.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Cake Decorator
Fagun Cake
11.2019 - 12.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by 30% creating innovative cake designs for holidays and special events.
Education
Post-Baccalaureate Diploma - Early Childhood Care And Education
St. Clair College of Applied Arts And Technology
WindsorSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Gujarati
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Customer Service Representative
Walmart
09.2024 - 06.2025
Cake Decorator
Fagun Cake
11.2019 - 12.2021
Post-Baccalaureate Diploma - Early Childhood Care And Education
St. Clair College of Applied Arts And Technology