Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Vaibhavi Trivedi

Windsor,ON

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and product knowledge. As a Cake Decorator, boosted sales by 30% with innovative designs, showcasing critical thinking and exceptional attention to detail.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
09.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.

Cake Decorator

Fagun Cake
11.2019 - 12.2021
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by 30% creating innovative cake designs for holidays and special events.

Education

Post-Baccalaureate Diploma - Early Childhood Care And Education

St. Clair College of Applied Arts And Technology
Windsor

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Professional Working
Gujarati
Full Professional
Hindi
Full Professional
Marathi
Full Professional

Timeline

Customer Service Representative

Walmart
09.2024 - 06.2025

Cake Decorator

Fagun Cake
11.2019 - 12.2021

Post-Baccalaureate Diploma - Early Childhood Care And Education

St. Clair College of Applied Arts And Technology
Vaibhavi Trivedi