RIYA MAHAJAN
Edmonton,AB
Summary
Highly energetic, outgoing and detail-oriented Individual who can handle multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly professional who quickly learns and masters new business concepts and skills. Passionate about helping customers and analyze business concepts including providing recommendations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Travel Counselor
Amex GBT
Edmonton , AB
01.2024 - Current
- Provide exceptional service to customers, resulting in positive feedback and increased loyalty program referrals
- Handles customer inquiries professionally through phone calls, emails and CRM tools like salesforce with approximately 250+interactions weekly.
- Participate in ongoing professional development opportunities, staying abreast of industry best practices for exceptional customer care delivery
- Increase efficiency within team by implementing time-saving techniques during call handling procedures
- Enhance customer satisfaction by addressing and resolving loyalty program issues promptly
- Develop new strategies for customer retention activities
- Sought ways to improve processes and services provided
- Calculate correct order totals, updated accounts, and maintained detailed records for inventory management.
CASHIER
Walmart
Toronto , ON
09.2023 - 01.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Supported other departments within store by providing assistance when needed
- Greeted and informed customers of products, fostering positive store experiences
- Delivered exceptional customer service at all points of contact
- Resolved customer complaints professionally in accordance with company policy
- Kept up-to-date on new products, services, promotions, and pricing structures
- Enforced store safety and cleanliness standards, reducing hazards.
STORE ASSOCIATE
Dairy Queen
Toronto , ON
08.2023 - 12.2023
- Labeled, tagged, and sorted merchandise for sale
- Unloaded store merchandise and arranged products in display areas
- Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
- Demonstrated ability to work in fast-paced environment while staying organized and attentive to detail
- Resolved customer complaints promptly with professionalism and courtesy
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Answered customer inquiries regarding available products and services.
Customer Service Representative
Teleperformance
Delhi , India
11.2019 - 10.2022
- Answered constant flow of customer calls by approx 50-60 calls per day with minimal wait times
- Developed myself as professional person
- Know how to lead team and ensure production and team’s production
- Got to know more about business (how it works, how to manage it, etc.)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Fashion Designer
Sandook
Delhi , India
04.2016 - 09.2019
- Researched and analyzed market trends to inform design decisions
- Brainstormed innovative deliverables to encompass client vision and key design principles
- Created innovative designs to elevate and differentiate branding and marketing
- Created custom made traditional and indo-western dresses.
Education
Bachelor of Commerce - Marketing Management
Delhi University
Delhi, India 07.2016 - 05.2019
High School Diploma -
South Delhi Polytechnic
Delhi, India 06.2013 - 05.2015
Skills
Interpersonal skills
Decision making
Collaboration
Problem Solving
Time management
Negotiation
Accomplishments
- Ability to work as part of a team and build relationships with coworkers and customers
- Strong interpersonal and communication skills
- Graded and prepared student classwork
- Worked with elementary grade students
- Multi-tasking
- Providing feedback to students and communicating student progress to parents
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Travel Counselor
Amex GBT
01.2024 - Current
CASHIER
Walmart
09.2023 - 01.2024
STORE ASSOCIATE
Dairy Queen
08.2023 - 12.2023
Customer Service Representative
Teleperformance
11.2019 - 10.2022
Bachelor of Commerce - Marketing Management
Delhi University
07.2016 - 05.2019
Fashion Designer
Sandook
04.2016 - 09.2019
High School Diploma -
South Delhi Polytechnic
06.2013 - 05.2015
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