Zainab Issa
Calgary,AB
Summary
CompTIA Security+ certified Cybersecurity Analyst with a robust background in threat detection, incident response, and vulnerability management. Proven experience in monitoring security events, conducting risk assessments, and implementing security measures aligned with NIST and ISO 27001 frameworks. Skilled in utilizing SIEM tools, performing malware analysis, and collaborating with cross-functional teams to enhance the organizational security posture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
AMEX GBT
Calgary, Canada
02.2024 - Current
- Managed and resolved 60+ technical support tickets weekly, maintaining a 95% customer satisfaction rate.
- Monitored system access logs to identify anomalies, escalating potential security incidents for further investigation.
- Collaborated with IT teams to implement security patches, reducing system vulnerabilities by 30%.
- Documented recurring technical issues, contributing to the development of a knowledge base that improved response times.
Cyber Security Analyst
Fidelity Bank Plc.
09.2020 - 01.2024
- Conducted daily monitoring of over 200 endpoints using SIEM tools, detecting and mitigating security threats.
- Conducted internal phishing simulations and awareness campaigns, reducing employee click rate by 35% in 12 months.
- Performed vulnerability assessments and coordinated remediation efforts, aligning with ISO 27001 standards.
- Contributed to development of cyber incident response guide, improving mean time to resolution by 25%.
Education
Diploma - Cybersecurity
ABM College
Canada02-2025
Bachelor's degree - Management & Accounting
Ladoke Akintola University of Technology
01.2015
Skills
- Security Tools: Splunk, Wireshark, Nessus, Snort, Metasploit
- Frameworks & Standards: NIST Cybersecurity Framework, ISO 27001, MITRE ATT&CK, OWASP Top 10
- Operating Systems: Windows, Linux (Ubuntu, CentOS)
- Networking: TCP/IP, VPN, LAN/WAN, Firewalls, IDS/IPS
- Programming & Scripting: Python, Bash, PowerShell
- Compliance & Risk Management: Risk Assessment, Vulnerability Management, Incident Response, Security Audits
Certification
CompTIA Security+
References
References available upon request.
Timeline
Technical Support Analyst
AMEX GBT
02.2024 - Current
Cyber Security Analyst
Fidelity Bank Plc.
09.2020 - 01.2024
Diploma - Cybersecurity
ABM College
Bachelor's degree - Management & Accounting
Ladoke Akintola University of Technology
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