Monnae Ross
San Bruno
Summary
Dynamic Office Administrative Assistant with a proven track record at Air India, excelling in data integrity and customer service. Skilled in Microsoft Excel and verbal communication, I enhanced project completion rates and reduced documentation errors, ensuring a seamless workflow and high satisfaction levels among team members and clients.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
Air India
12.2025 - 01.2026
- Updated office databases to ensure data integrity and accessibility for all team members.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Agent
Pacific Aviation
03.2024 - 01.2026
- Assisted passengers with check-in procedures, ensuring smooth and efficient processing.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Coordinated baggage handling operations, minimizing delays and improving service reliability.
- Trained new team members on customer service protocols and operational standards.
- Monitored flight status updates, communicating pertinent information to passengers proactively.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Assistant Manager
Genesco
02.2022 - 03.2023
- Managed daily operations to ensure efficient store performance and high customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
L Brands Inc. Bath And Body Works
09.2021 - 06.2022
- Assisted in visual merchandising strategies to optimize product displays and attract customer attention.
- Managed inventory levels, ensuring stock availability and timely replenishment of popular items.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Northeast High School
Philadelphia, PA05-2020
Skills
- Verbal communication
- Microsoft office
- File organization
- Presentation creation
- Email management
- Scanning and copying
- Microsoft Word
- Microsoft outlook
- Excel spreadsheets
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Office Administrative Assistant
Air India
12.2025 - 01.2026
Customer Service Agent
Pacific Aviation
03.2024 - 01.2026
Assistant Manager
Genesco
02.2022 - 03.2023
Sales Associate
L Brands Inc. Bath And Body Works
09.2021 - 06.2022
High School Diploma -
Northeast High School