Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Visaj Karia

Kamloops,BC

Summary

Resourceful Executive with 2 years of experience excelling in both domestic and international roles. Demonstrated expertise in strategic planning and tactical execution, driving impactful results. Spearheaded financial management initiatives, leading to a increase in operational efficiency and substantial cost savings. Managed diverse operations, hiring top talent, and fostering employee development, resulting in improvement in team productivity. Skillfully monitored KPIs and implemented internal controls, ensuring a 25% reduction in errors and enhanced operational trends analysis. Resilient and solution-driven, adept at resolving complex challenges and optimizing processes. Proven track record of building collaborative partnerships, fostering teamwork, and enabling employees to achieve professional success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

TD Bank
11.2023 - Current
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts and Overdraft protection,
  • Evaluated client financial positions and identified most appropriate banking products.
  • Balanced teller drawers and ATM cash.

Customers Service Associate

Walmart Canada
03.2022 - Current
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Leveraged diverse strategies to promote key products, resulting in 30% increase in sales of products and promotions of their own Walmart Rewards MasterCard.
  • Boosted productivity by offering skilled administrative assistance and client support.

Operations Executive

Skinnsi - AMPA Orthodontics Pvt Ltd
11.2020 - 11.2021
  • To lead and support all areas of operations, I used my strong problem-solving, process creation, and strategic implementation talents.
  • Developed and reinforced cross-functional connections to best align the operational and revenue development strategies.
  • Operations are strategically organized, with resources allocated effectively to meet demands and accomplish goals.
  • Supervised 10-15 team members as an Operations Executive, ensuring seamless workflow and optimal performance.
  • Implemented effective logistical strategies to offer laser machines' services seamlessly from door to door.
  • Built a strong vendor network and encouraged collaborations for specialized product covers and brochures to improve marketing materials.

Human Resources Executive

UR CFO Consultancy Pvt Ltd
03.2020 - 10.2020
  • Acquired foundational knowledge in Recruitment and GST principles.
  • Conducted over 50 candidate interviews, honing interviewing and evaluation skills.
  • Directed hiring and onboarding programs for new employees.
  • Liaised between multiple business divisions to improve communications.
  • Authored comprehensive reports proposing improvements to Company and Employee Policies/Contracts.

Education

MBA - Management

Thompson River University
Kamloops, BC
2023-12

Bachelor's Of Management Studies - Management

S.K Somaiya College Of Arts Science And Commerce
Mumbai , India
2020-03

Skills

  • Operational efficiency
  • Multitasking
  • Deadline and scheduling management
  • Project Management

Certification

  • Marketing in a Digital World

  • Digital Analytics for Marketing Professional: Marketing Analytics Theory

  • Excel Skills for Business: Essential

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Customer Experience Associate

TD Bank
11.2023 - Current

Customers Service Associate

Walmart Canada
03.2022 - Current

Operations Executive

Skinnsi - AMPA Orthodontics Pvt Ltd
11.2020 - 11.2021

Human Resources Executive

UR CFO Consultancy Pvt Ltd
03.2020 - 10.2020

MBA - Management

Thompson River University

Bachelor's Of Management Studies - Management

S.K Somaiya College Of Arts Science And Commerce

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Visaj Karia