Visaj Karia
Kamloops,BC
Summary
Resourceful Executive with 2 years of experience excelling in both domestic and international roles. Demonstrated expertise in strategic planning and tactical execution, driving impactful results. Spearheaded financial management initiatives, leading to a increase in operational efficiency and substantial cost savings. Managed diverse operations, hiring top talent, and fostering employee development, resulting in improvement in team productivity. Skillfully monitored KPIs and implemented internal controls, ensuring a 25% reduction in errors and enhanced operational trends analysis. Resilient and solution-driven, adept at resolving complex challenges and optimizing processes. Proven track record of building collaborative partnerships, fostering teamwork, and enabling employees to achieve professional success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Bank
11.2023 - Current
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts and Overdraft protection,
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers and ATM cash.
Customers Service Associate
Walmart Canada
03.2022 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Leveraged diverse strategies to promote key products, resulting in 30% increase in sales of products and promotions of their own Walmart Rewards MasterCard.
- Boosted productivity by offering skilled administrative assistance and client support.
Operations Executive
Skinnsi - AMPA Orthodontics Pvt Ltd
11.2020 - 11.2021
- To lead and support all areas of operations, I used my strong problem-solving, process creation, and strategic implementation talents.
- Developed and reinforced cross-functional connections to best align the operational and revenue development strategies.
- Operations are strategically organized, with resources allocated effectively to meet demands and accomplish goals.
- Supervised 10-15 team members as an Operations Executive, ensuring seamless workflow and optimal performance.
- Implemented effective logistical strategies to offer laser machines' services seamlessly from door to door.
- Built a strong vendor network and encouraged collaborations for specialized product covers and brochures to improve marketing materials.
Human Resources Executive
UR CFO Consultancy Pvt Ltd
03.2020 - 10.2020
- Acquired foundational knowledge in Recruitment and GST principles.
- Conducted over 50 candidate interviews, honing interviewing and evaluation skills.
- Directed hiring and onboarding programs for new employees.
- Liaised between multiple business divisions to improve communications.
- Authored comprehensive reports proposing improvements to Company and Employee Policies/Contracts.
Education
MBA - Management
Thompson River University
Kamloops, BC2023-12
Bachelor's Of Management Studies - Management
S.K Somaiya College Of Arts Science And Commerce
Mumbai , India2020-03
Skills
- Operational efficiency
- Multitasking
- Deadline and scheduling management
- Project Management
Certification
Marketing in a Digital World
Digital Analytics for Marketing Professional: Marketing Analytics Theory
Excel Skills for Business: Essential
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Experience Associate
TD Bank
11.2023 - Current
Customers Service Associate
Walmart Canada
03.2022 - Current
Operations Executive
Skinnsi - AMPA Orthodontics Pvt Ltd
11.2020 - 11.2021
Human Resources Executive
UR CFO Consultancy Pvt Ltd
03.2020 - 10.2020
MBA - Management
Thompson River University
Bachelor's Of Management Studies - Management
S.K Somaiya College Of Arts Science And Commerce
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Nick PennerNick Penner
Certified Train Conductor at CNCertified Train Conductor at CN