Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager

Ute Frank

Victoria,BC

Summary

Personable Front End Cashier with 10 years of experience processing customer payments through various point of sale systems. Quick and accurate while balancing cash drawer and reconciling credit/debit terminal payments. Outstanding communication and customer engagement abilities.

Overview

13
13
years of professional experience

Work History

Head Cashier

Dollarama
04.2019 - Current
  • Processed payments promptly for customers to exceed productivity standards
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Learned roles of other departments to provide coverage and keep store operational
  • Prepared cash deposits and balanced store safe for opening and closing of business
  • Processed refunds for worn, damaged and broken merchandise
  • Performed merchandising and signage updates during weekly and seasonal promotional changes
  • Made change on cash register, handling payments by cash, credit, and debit
  • Scanned, priced and bagged customer merchandise quickly to keep lines moving.

Cashier

Fairway's Market
09.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Sales Associate

Salvation Army Thrift Store
08.2015 - 04.2019
  • Collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Developed trusting relationships with customers by making personal connections
  • Engaged customers in friendly, professional dialogue to determine needs
  • Worked with fellow sales team members to achieve group targets.

Assembly Line Worker

Black Press
10.2011 - 08.2015
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines
  • Boxed, labeled and moved items to keep production lines moving swiftly
  • Completed accurate assembly work by positioning and aligning components
  • Built and packaged products to comply with multiple work orders and deadlines.

Education

Computers -

East Kootenay Community College
Cranbrook, BC
04.1989

Skills

  • Friendly and efficient customer service
  • Dependable, punctual employee
  • Store opening and closing procedures
  • Strong work ethic

Languages

English
Professional Working

Timeline

Cashier

Fairway's Market
09.2022 - 08.2024

Head Cashier

Dollarama
04.2019 - Current

Sales Associate

Salvation Army Thrift Store
08.2015 - 04.2019

Assembly Line Worker

Black Press
10.2011 - 08.2015

Computers -

East Kootenay Community College

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Ute Frank