Dynamic web analyst with a strong foundation in designing, coding, and debugging web applications, seeking a technical specialist role to enhance skills and contribute to organizational growth. Extensive experience across diverse environments, including education, clinical, and technical sectors, fosters the ability to collaborate effectively within multidisciplinary teams while creating user-centric projects. Proficient in HTML, CSS, JavaScript, and various frameworks, with a proven track record of delivering robust solutions that align with evolving business needs. Recognized for adaptability, reliability, and a results-driven mindset that consistently drives positive user outcomes.
Hi, I’m
Usra Abid
Toronto,ON
Summary
Overview
8
years of professional experience
3
Certificate
Work History
Q4 Inc
Web Support Analyst
04.2021 - Current
Job overview
- Helped over 300+ customers solve complex technology problems including browser-based applications, server-side and infrastructure challenges
- Identified, replicated and escalated 100+ product bugs to Product team(s), inclusive of client-facing communication on identified limitations to internal stakeholders and external users
- Evaluated 200+ web performances, user behavior and developed solutions to address them.
Icon Leadership Institute.
Junior AI Developer
07.2025 - 09.2025
Job overview
- Collaborated with team members on AI integration projects, improving functionality.
- Tested machine learning models to enhance project outcomes.
- Participated in code reviews, providing feedback to ensure quality standards.
- Conducted research on emerging AI technologies to support innovation initiatives.
Lifetime Waters
Technical Coordinator
12.2019 - 04.2022
Job overview
- Listened effectively to clients and solved troubleshooting issues with customers water treatment products issues which resulted in an 97% customer service satisfaction
- Collected, recorded, and processed customer orders received from service department and updated 90 client databases a day
Atlas Behaviour
Applied Behaviour Analysis Assistant
05.2017
Job overview
- Collaborated with other healthcare professionals such as speech therapist, psychologists and doctors to understand the developmental and behavioral issues of the clients
- Monitored over 15 clients’ behavior with graphs and data sheets and thereby enhanced the progress of client’s treatment programs to match their abilities
Education
Co.Lab Toronto, ON
Certificate from AI App Development
05.2025 - 08.2025
University Overview
BrainStationTORONTO, ON
Diploma from User Experience Design
05.2023
University Overview
Juno College of TechnologyTORONTO, ON
Certificate from Web Development
10.2020
University Overview
McMaster University
Bachelor of Applied Science
04.2020
University Overview
Skills
- Design: Figma, Invision, Photoshop, Illustrator, Adobe Creative
- React, RESTful APIs, Firebase, HTML5, CSS, SCSS, JavaScript fundamentals and jQuery
- Version control and collaboration using Git and GitHub
- Content Management Systems
- Salesforce, Jira
Timeline
Junior AI Developer
Icon Leadership Institute.
07.2025 - 09.2025
Co.Lab
Certificate from AI App Development
05.2025 - 08.2025
Web Support Analyst
Q4 Inc
04.2021 - Current
Technical Coordinator
Lifetime Waters
12.2019 - 04.2022
Applied Behaviour Analysis Assistant
Atlas Behaviour
05.2017
BrainStation
Diploma from User Experience Design
McMaster University
Bachelor of Applied Science
Juno College of Technology
Certificate from Web Development
Accomplishments
Accomplishments
- Designed and implemented earnings-update protocols to meet complex client and compliance requirements.
- Managed and ensured timely updates across 1,200+ investor relations websites prior to quarterly earnings.
- Authored client guides and internal manuals that reduced repeat support requests by 15% and improved onboarding.
- Trained and onboarded 10+ employees per quarter on new platforms and site update procedures.
- Coordinated CRM and Salesforce integrations to support accurate data flow and internal reporting.
- Created detailed technical documentation and knowledge bases to enhance team productivity and tool adoption.
- Conducted consumer testing and troubleshooting to identify and resolve product issues efficiently.
Certification
- AI App Development, CO.LAB - 4 Months
- AI App Development, Brainstation - 6 Months
- Web Development, Juno College - 4 Months