Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Usman Gwadabe

Winnipeg,Canada

Summary

Economics undergrad looking to work part-time as a customer service representative in a fast-paced center, I would love to build key relationships with clients, understand their goals, and provide tailored solutions. I am also interested in using marketing and outreach activities to engage with customers and create positive experiences in order to retain and deepen relationships. Lastly, I would love to participate as a team member, helping to build and integrate myself into a positive work environmen

Overview

3
3
years of professional experience

Work History

Hospitality Staff & Sales Representative (Part-time)

Drake International Employment Agency
10.2024 - Current
  • Provided high-quality customer service in hospitality settings including events, banquets, and hotels.
  • Assisted with sales floor operations including stocking, merchandising, and engaging with customers.
  • Adapted quickly to different roles and work environments based on client needs.
  • Maintained a professional and approachable demeanor under pressure.

Technical Support Agent/Customer service

Gatestone & Co. (Shaw/Rogers)
07.2023 - 10.2024
  • Responded to customer inquiries via phone and online chat systems, providing technical assistance for product and service issues.
  • Assisted over 30 customers daily, addressing account inquiries and providing technical troubleshooting support.
  • Troubleshot and resolved software/hardware issues efficiently, ensuring high customer satisfaction.
  • Documented customer interactions and followed up on unresolved issues to ensure closure.
  • Collaborated with team members and supervisors to escalate complex technical issues, ensuring swift and effective resolution.

Volunteer Research Assistant – Department of Economics

University of Manitoba
08.2022 - 06.2023
  • Supported academic research through data collection, entry, and analysis.
  • Assisted in literature reviews and summarizing findings under the supervision of faculty.
  • Developed attention to detail and enhanced analytical skills relevant to economic research.
  • Contributed to team discussions and helped organize research materials for reports.
  • Worked collaboratively in research teams, ensuring deadlines were met and records were properly maintained.

Sales Associate

Wilderness Supply
04.2022 - 07.2022
  • Delivered exceptional service to customers, providing product recommendations for outdoor gear and equipment.
  • Maintained inventory, restocked shelves, and ensured store presentation met company standards.
  • Handled sale transactions accurately and efficiently.
  • Supported team efforts to meet sales goals and improve customer experience.

Education

Bachelor of Arts - Economics

University of Manitoba
Winnipeg, None
06-2026

Skills

  • a self-initiator with strong organizational planning and time management skills
  • Customer oriented
  • High level of accuracy
  • software profficiency in ms office including (word, excel, powerpoint, outlook)
  • excellent work ethic
  • proven ability to strive in high pressure envitoments
  • practices due diligence

Languages

English
Full Professional

Timeline

Hospitality Staff & Sales Representative (Part-time)

Drake International Employment Agency
10.2024 - Current

Technical Support Agent/Customer service

Gatestone & Co. (Shaw/Rogers)
07.2023 - 10.2024

Volunteer Research Assistant – Department of Economics

University of Manitoba
08.2022 - 06.2023

Sales Associate

Wilderness Supply
04.2022 - 07.2022

Bachelor of Arts - Economics

University of Manitoba

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Usman Gwadabe