Ushi Masrani
Toronto,Canada
Summary
Seasoned Aviation Operations and Regulatory Specialist with over 30 years in commercial airlines. Directed inflight services for 1200+ cabin crew across Canada. Skilled in interpreting aviation regulations and safety standards, evaluating operational procedures, and identifying safety risks to ensure compliance in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Director, Inflight Services
Porter Airlines
Toronto, ON
01.2017 - 01.2026
- Oversaw 1200+ cabin crew members and 35 leaders across multiple bases for optimal efficiency.
- Directed daily operations, ensuring compliance with applicable laws and regulations.
- Liaised with Transport Canada to ensure regulatory compliance and enhance safety standards.
- Identified procedural gaps and operational risks, implementing measures that strengthened safety protocols.
- Served as co-chair of Aviation Health and Safety Committee to promote safety initiatives.
- Reviewed and approved operational manuals, procedures, and safety documentation for accuracy.
- Analyzed performance metrics to identify areas for operational improvement and enhance efficiency.
- Approved flight attendant manager positions for two fleets, ensuring adherence to CARs and CAS regulations.
- Led operational strategy that enhanced airline services and improved customer experience.
Manager, Inflight Services
Porter Airlines
ON
01.2014 - 01.2017
- Managed staff training programs to elevate service quality and operational performance.
- Developed and reviewed safety training programs to enhance operational readiness.
- Implemented safety protocols to ensure compliance with aviation regulations.
- Conducted structured reviews for regulatory compliance across all operations.
- Coordinated cross-departmental communication to resolve issues and streamline operational efficiency.
- Co-chaired aviation occupational safety and health committees to promote workplace safety.
- Monitored performance metrics to pinpoint areas for process improvement.
- Maintained and revised flight attendant manual to ensure clarity and compliance.
Supervisor, Regulatory Training and Development
Porter Airlines
ON
01.2011 - 01.2017
- Developed and revised training programs, including cabin safety and unruly passenger training, to elevate crew preparedness and safety awareness.
- Updated safety feature cards, directives, and bulletins, enhancing regulatory compliance across operations.
- Aligned flight attendant manual with current regulations and operational standards.
- Implemented corrective actions to mitigate risks from incidents identified under safety management system (SMS).
- Monitored adherence to safety protocols and service standards, reinforcing commitment to safety and service quality.
- Co-chaired aviation occupational safety and health committees for YTZ, YHZ, and YOW, fostering a culture of safety.
- Led forecasting and planning for in-flight services, optimizing staffing and operational readiness.
Education
Certifications And Professional Credentials
01-2017
Skills
- Operational strategy
- Service quality improvement
- Cross-departmental coordination
- Training program development
- Audit and compliance oversight
- Safety management systems (SMS)
- Flight safety
- Operational risk and hazard analysis
- Incident investigation
- Aviation regulations
- Regulatory liaison
- Manual and documentation review
- Structured technical feedback
Timeline
Director, Inflight Services
Porter Airlines
01.2017 - 01.2026
Manager, Inflight Services
Porter Airlines
01.2014 - 01.2017
Supervisor, Regulatory Training and Development
Porter Airlines
01.2011 - 01.2017
Certifications And Professional Credentials