Jeremy Olford
Antelope
Summary
IT executive with extensive experience at Western Integrated Systems, specializing in SaaS operations and achieving 99.9% platform reliability. Proficient in system architecture and operational strategy, with a strong focus on problem-solving and cross-functional collaboration. Proven ability to enhance service delivery and support business growth through effective leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Director / VP, IT Services & Operations
Western Integrated Systems
Antelope
01.2025 - Current
- Lead IT services and SaaS operations supporting 100+ enterprise and government customers
- Own platform reliability, incident response, and executive-level escalations (99.9%+ uptime)
- Direct and coordinate cross-functional engineering, support, and professional services teams
- Drive modernization of legacy ECM and capture platforms into scalable SaaS offerings
- Partner with executive leadership on operational strategy, platform roadmap, and growth initiatives
Operations Manager
Western Integrated Systems
Antelope
01.2021 - Current
- Oversaw onboarding, implementation, and long-term support operations
- Scaled service delivery processes to support sustained customer growth
Technical Operations Manager
Western Integrated Systems
Antelope
01.2020 - Current
- Managed day-to-day SaaS operations, deployments, and release coordination across multi-tenant platforms
- Implemented standardized change control and incident response frameworks, reducing repeat incidents
- Acted as senior escalation point for customer-impacting issues
Senior Systems Engineer
Western Integrated Systems
Antelope
01.2007 - 12.2020
- Architected and delivered enterprise ECM, capture, and workflow solutions
- Led requirements gathering, system implementation, and end-user training
Education
Business & Technology - Buisness
Fresno City College
Fresno, CASkills
- Executive IT leadership
- SaaS operations
- System architecture
- Change control
- Incident response
- Problem solving
- Operational strategy
- Operations management
- Operational planning
- Business development
- Service delivery
- Platform reliability
- Enterprise systems
- ECM and workflow automation
- Change and release management
- Security and compliance
- Executive escalations
Certification
• Artificial Intelligence on Microsoft Azure
• Ricoh PaperStream Capture
• Google Cyber Security Certificate
• ABBYY Vantage Advanced Designer
• ABBYY Vantage
• ABBYY FlexiCaputure Certified Specialist
• PSIGEN PSIcapture
• Enterprise Content Management Practitioner (ECMp), AIIM
• FileBound Certified Engineer (FBCE)
• FileBound Certified Professional (FBCP)
• Kofax Capture, KTM, KCNS, TotalAgility
• Ricoh PaperStream Capture
• Google Cyber Security Certificate
• ABBYY Vantage Advanced Designer
• ABBYY Vantage
• ABBYY FlexiCaputure Certified Specialist
• PSIGEN PSIcapture
• Enterprise Content Management Practitioner (ECMp), AIIM
• FileBound Certified Engineer (FBCE)
• FileBound Certified Professional (FBCP)
• Kofax Capture, KTM, KCNS, TotalAgility
Personal Information
Title: VP / Executive Director of IT Services & Operations
Timeline
Executive Director / VP, IT Services & Operations
Western Integrated Systems
01.2025 - Current
Operations Manager
Western Integrated Systems
01.2021 - Current
Technical Operations Manager
Western Integrated Systems
01.2020 - Current
Senior Systems Engineer
Western Integrated Systems
01.2007 - 12.2020
Business & Technology - Buisness
Fresno City College