URVIK PATEL
Summary
Dynamic IT professional with proven expertise in web development and IT support, notably at TechExcel. Skilled in JavaScript and project management, I excel in enhancing user experiences and resolving IT issues efficiently, significantly boosting customer satisfaction. Demonstrates strong AWS expertise and a commitment to delivering tailored IT solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
TechExcel
04.2023 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Web Developer
Auxelo Technology
01.2000 - 08.2021
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Education
P.G. Diploma - Cloud Computing
Lambton College of Applied Arts And Technology
ON08-2023
Bachelor of Engineering - Computer Science
Gujarat Technological University
Gujarat, INDIA08-2020
Skills
- Azure Proficiency
- AWS Expertise
- Programming
- JavaScript expertise
- Project Management
- Technical Analysis
Certification
- AWS Certified Solutions Architect – Associate - Amazon Web Services.
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Google Cloud Professional Developer - Google Cloud.
Timeline
IT Help Desk Technician
TechExcel
04.2023 - 03.2024
Web Developer
Auxelo Technology
01.2000 - 08.2021
P.G. Diploma - Cloud Computing
Lambton College of Applied Arts And Technology
Bachelor of Engineering - Computer Science
Gujarat Technological University
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