
Young and ambitious IT professional with 11 years of experience in customer support supervisory roles, offering a unique combination of technical expertise and exceptional customer service skills. Adept at mentoring and guiding teams to deliver outstanding service, fostering high morale through effective communication and constructive performance feedback. Proven ability to defuse customer dissatisfaction and manage multiple priorities in fast-paced environments. Skilled in troubleshooting IT issues, providing timely solutions, and ensuring superior client satisfaction. A dedicated problem-solver, committed to continuous improvement and delivering high-quality performance in both technical and support functions.
Completed a comprehensive and hands-on 18-month diploma program which equipped me
with the skills and knowledge needed to excel as an IT Network and Security Specialist.
Network Security & IT Specialist
VMware Linux Virtualization Project