Urvi Bathla
Etobicoke,Ontario
Summary
Customer-focused professional with 3+ years of experience in hospitality, sales, and food service. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
SKKY Hotel
Whitehorse, Yukon
12.2023 - 07.2024
- Supervised housekeeping staff and daily cleaning operations
- Ensured guest satisfaction through room quality and cleanliness standards
- Trained new team members and delegated tasks effectively
Sales Associate
Bearpaw Gifts
Whitehorse, Yukon
11.2023 - 07.2024
- Assisted customers with product selection and purchases
- Maintained stock levels and store appearance
- Handled customer inquiries and promoted local merchandise
Restaurant Supervisor
A&W Restaurant
Toronto, Ontario
04.2021 - 10.2023
- Managed day-to-day restaurant operations and staff scheduling
- Oversaw food preparation, hygiene, and quality control
- Resolved customer concerns and ensured service standards were met
Education
Diploma - Hotel and Operations
George Brown College
Toronto, OntarioSkills
- Customer Service
- Sales & Upselling
- Team Supervision
- Complaint Handling
- Food Preparation & Safety
- Inventory Management
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Staff training
Certification
Customer Service Certification – Udemy
Languages
English
Hindi
Punjabi
Timeline
Housekeeping Supervisor
SKKY Hotel
12.2023 - 07.2024
Sales Associate
Bearpaw Gifts
11.2023 - 07.2024
Restaurant Supervisor
A&W Restaurant
04.2021 - 10.2023
Diploma - Hotel and Operations
George Brown College