Summary
Overview
Work History
Skills
Timeline
Volunteer
Rita Spooner

Rita Spooner

Edmonton,AB

Summary

I am Focused, high energy with over 7 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised or unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Homes 2 by hilton
Edmonton, AB
09.2022 - Current
  • Fast paced, high demanding environment
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Cleaner

Molly Maid Canada
Edmonton, AB
09.2021 - 09.2022
  • Cleaning of private residential houses as well as move in and move out Cleaning services
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Customer Service Representative

Co.op
Sayward, BC
04.2019 - 03.2020
  • supervisors opening potion
  • lottery
  • liqueur store attendant
  • propane seriffed
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Improved customer service wait times to mitigate complaints.

Lifeguard /Childcare Worker

Kelseycentre
Sayward, BC
05.2016 - 04.2019
  • I worked as a lifeguard , front desk attendant, after school program worker.
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Secured indoor and outdoor premises to protect children.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Maintained neat and clean pool area and clean water.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Filled out incident and accident reports and submitted to supervisor.
  • Administered first aid and CPR in response to life-threatening situations.
  • Adhered strictly to emergency action plans.

Customer Service Supervisor

shoppers drug mart, zellers, clairs, jysk
Edmonton, AB
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Interviewed, hired and trained staff to meet company objectives.
  • Evaluated and authenticated returns, exchanges and voids.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Drove positive customer satisfaction levels by providing successful training to associates.

Skills

  • Customer Service
  • Payroll Understanding
  • Team Building
  • Quality Assurance Controls
  • Invoice Processing
  • Customer Relationship Management
  • Performance Evaluation
  • Customer Service-Focused
  • Training and Mentoring
  • Guest Relations
  • Staff Training
  • Critical Thinking
  • Microsoft Outlook
  • Product Organization
  • Prioritization
  • Retail Sales Customer Service
  • Problem-Solving Abilities
  • Computer Proficiency
  • Office Equipment Proficiency

Timeline

Housekeeping Supervisor

Homes 2 by hilton
09.2022 - Current

Cleaner

Molly Maid Canada
09.2021 - 09.2022

Customer Service Representative

Co.op
04.2019 - 03.2020

Lifeguard /Childcare Worker

Kelseycentre
05.2016 - 04.2019

Customer Service Supervisor

shoppers drug mart, zellers, clairs, jysk

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Rita Spooner