URSULA LESNIAK
Toronto,ON
Summary
A proven team player committed to providing courteous, prompt, detailed and accurate support. A self-starter with experience in customer service, managing a small office and handling all administrative duties.
Overview
6
6
years of professional experience
Work History
311 Client Service Specialist
City of Toronto
03.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Liaises with internal divisions, Emergency Services, and contracted service providers
- Entered, retrieved, and interpreted data in customer relationship management and work management system databases
- Interpreted and provided information on compliance requirements for applicable legislation, bylaws, policies, and procedures
- Explained policies and procedures to the public, referred calls to proper authorities, when necessary, initiated service requests and recorded related information
Delivery Driver
FedEx Express
06.2021 - 05.2023
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items
- Accurately scanned and organized shipments onto vehicles
- Prepare, inspect and operate a delivery vehicle
- Ability to lift up to 75lbs
Client Service Specialist
Chit Chats Express
11.2018 - 05.2021
- Provided excellent customer service through emails, online chat, phone calls and in person
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided technical support and troubleshooting with clients until resolved
- Understood clients' businesses and their needs
Education
Diploma - Community and Justice Services
Centennial College
Toronto, ONSkills
- Critical Thinking
- Customer Relationship Management
- Written and verbal communication
- Proficient in Microsoft Office Software
Timeline
311 Client Service Specialist
City of Toronto
03.2022 - Current
Delivery Driver
FedEx Express
06.2021 - 05.2023
Client Service Specialist
Chit Chats Express
11.2018 - 05.2021
Diploma - Community and Justice Services
Centennial College
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