Priya Mahey

• Interact directly with the public by answering questions via a range of channels, such as social media, email, and the phone.
• Finding the right Department to handle the service request and responding to it by using the Customer Relationship Management (CRM) software.
• Disseminate or notify relevant policies, practices, and processes that are easily accessible via the database.
• Create service requests for the relevant departments by entering the necessary data into the database.
• Completely and accurately record all customer service requests and reports as needed in order to keep track of incoming calls.

• Oversaw sales forecasting, goal setting, and performance reporting
• Managed scheduling for over 100 employees weekly
• Ensured payroll accuracy and compliance
• Conducted meetings to update management and staff members
• Implemented measures to improve business performance.
• Enhanced cash flow by implementing efficient cash management processes and procedures.

• Documented financial transactions
• Completed daily cash functions and reconciliations
• Reviewed expense data and reconciled accounts
• Prepared financial documents and closed books.

• Took reservations and collected payments
• Maintained transaction security
• Entered and updated sensitive customer information.

• Assisted clients with account setup and transactions
• Managed basic transactions including deposits and loan payments
• Handled escalated phone calls and maintained strong customer relationships.