Ursi Wilson
Kirkfield
Summary
By providing friendly first contact over the phone with potential clients, I have helped build our tree care business. As a successful home educator I have practiced attention to detail, as well as clear communication, planning and organizational skills.
Time management, multitasking, and creative problem solving have also been honed during that time. Working in various jobs has taught me the flexibility to learn new computer programs quickly to serve my clients efficiently.
Overview
19
19
years of professional experience
Work History
Business Owner
Living Legacy Tree Care
10.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including bookkeeping, payroll, financial reporting.
- Implemented efficient systems for scheduling and invoicing customers
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Home Educator
Wilson Family
09.2015 - 03.2022
- Managed a structured learning environment, establishing clear expectations and routines for optimal productivity.
- Researched, purchased and implemented homeschool curriculum
- Improved student comprehension by incorporating hands-on activities into daily lesson plans.
Retreat Host
Liebenzell Mission of Canada
04.2009 - 07.2013
- Welcomed guests and ensured smooth check-in processes to provide excellent customer experiences.
- Managed reservations and scheduling to maintain efficient operations.
- Responded to inquiries regarding venue policies and services to aid guests in planning their visits.
- Addressed guest concerns promptly, improving overall satisfaction during events or stays.
- Assisted in setting up event spaces, contributing to the success of various functions.
- Assisted in maintaining cleanliness and organization of common areas to meet high standards.
Customer Service Representative
Bank of Montreal, BMO
09.2005 - 11.2007
- Responded to customer requests for services, products, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma - General Business
Fleming College
Peterborough04-2005
Bachelor of Religious Education - Counseling And Christian Education
Emmanuel Bible College
Kitchener04-2000
High School Diploma -
F.E. Madill Secondary School
Wingham01-1996
Skills
- Customer relations
- Attention to detail
- Appointment scheduling
- Administrative support
- Data entry
- Computer proficiency
- Operations management
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Business Owner
Living Legacy Tree Care
10.2020 - Current
Home Educator
Wilson Family
09.2015 - 03.2022
Retreat Host
Liebenzell Mission of Canada
04.2009 - 07.2013
Customer Service Representative
Bank of Montreal, BMO
09.2005 - 11.2007
Diploma - General Business
Fleming College
Bachelor of Religious Education - Counseling And Christian Education
Emmanuel Bible College
High School Diploma -
F.E. Madill Secondary School
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