Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Urooba Sheikh

Calgary,AB

Summary

Detail-oriented and reliable operations and fulfillment associate with experience in high-volume retail environments. Skilled in stock management, order fulfillment, process improvement, and maintaining high standards of accuracy and efficiency. Proven ability to balance a fast-paced workflow with strong team collaboration, and excellent customer support.

Overview

5
5
years of professional experience

Work History

OMNI Fulfillment Associate

Walmart
Calgary , AB
12.2022 - Current
  • Accurately picked and packed 50+ daily online orders across multiple temperature zones, consistently meeting strict 'on-time' delivery targets.
  • Maintain 99% order accuracy by carefully verifying product names, quantities, and codes, reducing customer complaints, and returns.
  • Ensures that products picked are of the highest quality, i.e., no damaged products, freshest product selection, etc.
  • Correctly documents and labels all orders through interpretation and understanding of documentation, including pick slips, packaging details, shipping labels, etc.
  • Improved packing efficiency and space utilization, helping to reduce damaged items and speed up the fulfillment process during peak hours and holidays.
  • Delivered excellent service by resolving in-store customer issues while maintaining fast, accurate order fulfillment during high-volume shifts.
  • Ensures strict adherence to strict safety and food hygiene standards, including maintaining a clean and hygienic work area, immediate cleanup of all spills and debris, and ensuring all totes are clean and void of debris before packing; operates material handling equipment in a safe and responsible manner, and ensures that all safety pre-inspection checks are completed before use; exhibits behaviors that support the organization’s mission and core values.
  • Participates in continuous improvement initiatives by suggesting changes, including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions, and quality standards. Demonstrates flexibility in completing or adjusting to work assignments based on customer requests and meeting daily delivery schedules.

Customer Experience Sales Floor Associate

Walmart Canada
Calgary, Alberta
04.2022 - 12.2022
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Attended workshops related to customer service best practices.
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
  • Recommended, selected, and located merchandise based on customer desires.
  • Bagged, packaged purchases, and wrapped gifts.
  • Processed sales transactions quickly and accurately at the checkout counter.
  • Monitored the sales floor to prevent shoplifting, reporting suspicious activities to security.

Cashier

Walmart Canada
Calgary, Alberta
10.2020 - 04.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customer inquiries regarding store policies and procedures.

Education

Bachelor of Arts - Law And Justice

Athabasca University
Athabasca, AB
09-2028

Skills

  • Inventory management
  • Shipment processing
  • Order accuracy
  • Attention to detail
  • Workplace safety and cleanliness
  • Team collaboration
  • Time management
  • Problem solving
  • Customer support

Languages

English
First Language

Timeline

OMNI Fulfillment Associate

Walmart
12.2022 - Current

Customer Experience Sales Floor Associate

Walmart Canada
04.2022 - 12.2022

Cashier

Walmart Canada
10.2020 - 04.2022

Bachelor of Arts - Law And Justice

Athabasca University

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Urooba Sheikh