Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Md Arshad Siddiquei

Halifax,NS

Summary

Adaptable and reliable professional with 7+ years of experience in customer service, fulfillment, digital marketing, and administrative support. Currently completing a Post-Baccalaureate Diploma at Cape Breton University to strengthen business and analytical skills. Known for strong organizational abilities, attention to detail, and a proactive approach to problem-solving. Experienced in fast-paced environments and committed to delivering high-quality service and teamwork.

Overview

10
10
years of professional experience

Work History

OMNI Fulfillment Associate

Walmart Canada
12.2023 - Current
  • Efficiently pick and assemble orders from various temperature areas to ensure on-time delivery to customers.
  • Pack orders with meticulous attention to detail, distinguishing between similar products and verifying quantities and product codes.
  • Select products of the highest quality, ensuring freshness and integrity with each selection.
  • Conduct thorough inspections to eliminate damaged or defective items from orders.
  • Maintain clear and concise records to facilitate efficient logistics processes.
  • Balance order fulfillment responsibilities with providing excellent customer service.
  • Addressed customer inquiries and issues promptly and professionally.

Executive of Digital Ad Operations

SEBPO
02.2022 - 08.2023
  • Optimization of client campaigns across platforms and all advertising types.
  • QA of advertisements and campaigns.
  • Set-up, management, and monitoring of ad placements, and reporting methods across platforms.
  • Generate performance reports from platforms and provide them to client-facing teams.
  • Support for client relationship managers in selling and planning technical aspects of campaigns.
  • Met or exceeded sales goals for accounts by bringing in over 20 new accounts and upselling deals to existing clients.

Junior Human Resources Executive

Mahmud Group
10.2020 - 02.2022
  • Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment.
  • Help employees with their appraisals, and employee benefits packages.
  • Maintaining compliance with the labor or employment laws.
  • Monitoring and ordering stationery and other office supplies.
  • Assemble data and prepare periodic and special reports, manuals and correspondence.
  • Reviewing and coordinating office procedures to ensure that company policies are being met.

Senior Customer Service Representative

Grameenphone
10.2015 - 02.2018
  • Manage large amounts of inbound and outbound calls promptly.
  • Identify customers' needs, clarify information, and provide solutions.
  • Seize opportunities to upsell products when they arise.
  • Described products to customers and accurately explained details and care of merchandise.
  • Analyzed customer feedback to identify areas for improvement.
  • Handled day-to-day customer or client questions via telephone or email.

Education

Post-Baccalaureate Diploma - Business Management

Cape Breton University
Sydney, NS
04-2025

BBA - Human Resource Management

IUBAT
Dhaka, Bangladesh
01.2020

High School Certificate - Business Education

Rajuk Uttara Model College
Dhaka, Bangladesh
07.2013

Skills

  • Marketing strategy development
  • Talent acquisition
  • Document and file organization
  • Proficient in Microsoft Office applications
  • Team collaboration
  • Time management proficiency
  • Leadership and management
  • Customer complaint resolution
  • CRM software proficiency
  • Comprehensive administrative assistance
  • Customer service operations
  • Quality assurance

Languages

English - Excellent
Full Professional
Bengali - Excellent
Native or Bilingual

Timeline

OMNI Fulfillment Associate

Walmart Canada
12.2023 - Current

Executive of Digital Ad Operations

SEBPO
02.2022 - 08.2023

Junior Human Resources Executive

Mahmud Group
10.2020 - 02.2022

Senior Customer Service Representative

Grameenphone
10.2015 - 02.2018

Post-Baccalaureate Diploma - Business Management

Cape Breton University

BBA - Human Resource Management

IUBAT

High School Certificate - Business Education

Rajuk Uttara Model College
Md Arshad Siddiquei