Md Arshad Siddiquei
Halifax,NS
Summary
Adaptable and reliable professional with 7+ years of experience in customer service, fulfillment, digital marketing, and administrative support. Currently completing a Post-Baccalaureate Diploma at Cape Breton University to strengthen business and analytical skills. Known for strong organizational abilities, attention to detail, and a proactive approach to problem-solving. Experienced in fast-paced environments and committed to delivering high-quality service and teamwork.
Overview
10
10
years of professional experience
Work History
OMNI Fulfillment Associate
Walmart Canada
12.2023 - Current
- Efficiently pick and assemble orders from various temperature areas to ensure on-time delivery to customers.
- Pack orders with meticulous attention to detail, distinguishing between similar products and verifying quantities and product codes.
- Select products of the highest quality, ensuring freshness and integrity with each selection.
- Conduct thorough inspections to eliminate damaged or defective items from orders.
- Maintain clear and concise records to facilitate efficient logistics processes.
- Balance order fulfillment responsibilities with providing excellent customer service.
- Addressed customer inquiries and issues promptly and professionally.
Executive of Digital Ad Operations
SEBPO
02.2022 - 08.2023
- Optimization of client campaigns across platforms and all advertising types.
- QA of advertisements and campaigns.
- Set-up, management, and monitoring of ad placements, and reporting methods across platforms.
- Generate performance reports from platforms and provide them to client-facing teams.
- Support for client relationship managers in selling and planning technical aspects of campaigns.
- Met or exceeded sales goals for accounts by bringing in over 20 new accounts and upselling deals to existing clients.
Junior Human Resources Executive
Mahmud Group
10.2020 - 02.2022
- Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment.
- Help employees with their appraisals, and employee benefits packages.
- Maintaining compliance with the labor or employment laws.
- Monitoring and ordering stationery and other office supplies.
- Assemble data and prepare periodic and special reports, manuals and correspondence.
- Reviewing and coordinating office procedures to ensure that company policies are being met.
Senior Customer Service Representative
Grameenphone
10.2015 - 02.2018
- Manage large amounts of inbound and outbound calls promptly.
- Identify customers' needs, clarify information, and provide solutions.
- Seize opportunities to upsell products when they arise.
- Described products to customers and accurately explained details and care of merchandise.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
Education
Post-Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS04-2025
BBA - Human Resource Management
IUBAT
Dhaka, Bangladesh 01.2020
High School Certificate - Business Education
Rajuk Uttara Model College
Dhaka, Bangladesh07.2013
Skills
- Marketing strategy development
- Talent acquisition
- Document and file organization
- Proficient in Microsoft Office applications
- Team collaboration
- Time management proficiency
- Leadership and management
- Customer complaint resolution
- CRM software proficiency
- Comprehensive administrative assistance
- Customer service operations
- Quality assurance
Languages
English - Excellent
Full Professional
Bengali - Excellent
Native or Bilingual
Timeline
OMNI Fulfillment Associate
Walmart Canada
12.2023 - Current
Executive of Digital Ad Operations
SEBPO
02.2022 - 08.2023
Junior Human Resources Executive
Mahmud Group
10.2020 - 02.2022
Senior Customer Service Representative
Grameenphone
10.2015 - 02.2018
Post-Baccalaureate Diploma - Business Management
Cape Breton University
BBA - Human Resource Management
IUBAT
High School Certificate - Business Education
Rajuk Uttara Model College
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