Uriel Serna
Moreno Valley
Summary
Proactive and customer-oriented, excelled at WaBa Grill by enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Demonstrated strong work ethic and integrity, adept in cash handling and prioritizing tasks efficiently. Achieved high accuracy in transactions, contributing to a clean and safe shopping environment, leading to positive feedback and repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
WaBa Grill
01.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Valley View High School
Moreno Valley06-2024
Skills
- Customer Service/Assistance
- Work Ethic and Integrity
- Work Task Prioritization
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Order Taking
- Basic Math Competence
- Food Service
- Food assembly
- Menu Memorization
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Cashier
WaBa Grill
01.2023 - 09.2023
High School Diploma -
Valley View High School
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