Aolani Trujillo
Marina
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Ocean Sushi Deli
01.2025 - Current
- Assisted in cooking udon, onigiris, bento boxes, and other hot Japanese cuisines
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Greeting and taking customer's orders over the phone
Catering Server
H Jackson Events
02.2024 - Current
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to dietary requirements.
- Coordinated setup and breakdown of catering stations, optimizing workflow efficiency for large gatherings.
- Collaborated with kitchen staff to maintain food quality and presentation standards during service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
Barista/Server/Busser
Ardent Culinaire Catering
08.2022 - Current
- While working for Ardent Culinaire catering I have worked at multiple catering events, including Concours D’Elegance for Macallan Whiskey Company, and Bentley Motors.
- In between catering events Ardent also caters food for the students and faculty at Monterey Peninsula college, there I work as a barista and cashier.
- My responsibilities at Ardent include; money handling, counting registers, customer service, working espresso machinery, teamwork, team building, closing procedures, opening procedures, serving, bussing, and consistent cleaning.
Cashier
Voqozo
06.2025 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Store Clerk/Cashier
Great American Cookie
07.2022 - 08.2023
- While working there I was one out of a couple of employees who were present and worked before, during, and after the store changed and transitioned.
- Working at Great American Cookie my responsibilities were money handling, counting registers, customer service, prepping cookies, pulling cookies in and out of ovens, closing procedures, and consistent cleaning.
- Great American Cookie, previously known as Nestle Tollhouse Cafe, is a cookie and ice cream cafe on Cannery Row.
Barista
Starbucks
10.2021 - 07.2022
- During my time at Starbucks my responsibilities were, money handling, customer service, fast learning, communication, teamwork, team building, closing procedures, making complex coffee drinks, making creams/teas/syrups requires for drink customizations.
- During the first week I self taught myself how to create all the drinks, how to complete closing procedures, and the system of the workplace. When a trainer is usually required for a new employee’s first week.
Waitress
Point Pinos Grill
06.2020 - 10.2021
- Here my responsibilities as a waitress were money handling, customer service, handling multiple tables at once, carrying multiple dishes at a time, rolling silverware, and closing procedures
- Busser | June, 2020 – July, 2020
- Prior to my promotion to waitress, as a busser my responsibilities were greeting customers, helping customers to their seats, providing menus and drinks, and clearing away dishes.
Grill Cook
Aqua Terra Culinary
06.2019 - 09.2019
- Here Aqua Terra was catering a small snack shack at the Carmel Valley Community Pool
- As a grill cook I was in charge of making all of he food orders, cleaning the grill, completing food customizations, prepping food, properly storing ingredients, closing procedures, and teamwork/building with the cashier
- Cashier | June, 2019 – July, 2019
- Prior to my promotion to grill cook, as a cashier my responsibilities included money handling, customer service, retrieving beverages, and ice cream
Education
Undergraduate - Japanese, Linguistics
Monterey Peninsula College
Monterey, CA05.2025
High School Diploma - undefined
Pacific Grove High School
06.2022
Skills
- Customer service/assistance
- Written and verbal communication
- Reliability and punctuality
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
- Cash register operation
- Product restocking
- Conflict resolution
Certification
Food Handler’s Certificate
CERTIFICATIONS, SKILLS & INTERESTS
Japanese culture, Japanese language, traveling, cultural cuisines, baking, cooking, crocheting, reading, art
Timeline
Cashier
Voqozo
06.2025 - 07.2025
Cashier
Ocean Sushi Deli
01.2025 - Current
Catering Server
H Jackson Events
02.2024 - Current
Barista/Server/Busser
Ardent Culinaire Catering
08.2022 - Current
Store Clerk/Cashier
Great American Cookie
07.2022 - 08.2023
Barista
Starbucks
10.2021 - 07.2022
Waitress
Point Pinos Grill
06.2020 - 10.2021
Grill Cook
Aqua Terra Culinary
06.2019 - 09.2019
High School Diploma - undefined
Pacific Grove High School
Undergraduate - Japanese, Linguistics
Monterey Peninsula College