Upinder Kaur
Brampton,ON
Summary
An approachable, professional and helpful young person who is always quick to find solutions to any problems be encounters. I am always able to maintain an impeccable corporate image and high standards of professionalism in any task I perform. Strong commitment to do my best in every task or job. Motivated professional with extensive experience in customer service, sales and administrative tasks. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer service
Tim hortons
08.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
Order Picker
TJX Warehouse
02.2023 - 06.2023
- Checked inventory and selected products from specific locations based upon availability.
- Stocked shelves to match planogram images and instructions.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Security Guard
Regal Company
01.2022 - 08.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Cashier and a server
Ice cream trailer
05.2022 - 07.2022
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
General labour
SBE Canada and Club Coffee
11.2021 - 04.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Customer service
jain's cafe and restaurant
07.2020 - 11.2020
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Northern College
Scarborough, ON04.2023
No Degree - Commerce
Shivpuri Public School
Madhya Pradesh, India06.2020
Skills
- Remarkable patience with reliability and responsibility
- Value customers and takes complete pleasure in every kind of work
- Basic knowledge of computer like Microsoft excel, Word, PowerPoint etc
- Demonstrated ability to gain knowledge quickly, follow safety precautions
- Excellent verbal and written communication skills
- Comfortable working alone as well as in team
- Data Management
- Inbound Call Management
Certification
- Security License
Availability
Work Permit (Full time)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer service
Tim hortons
08.2023 - 01.2024
Order Picker
TJX Warehouse
02.2023 - 06.2023
Cashier and a server
Ice cream trailer
05.2022 - 07.2022
Security Guard
Regal Company
01.2022 - 08.2022
General labour
SBE Canada and Club Coffee
11.2021 - 04.2022
Customer service
jain's cafe and restaurant
07.2020 - 11.2020
High School Diploma -
Northern College
No Degree - Commerce
Shivpuri Public School
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