Upendra Singh
Sarnia,ON
Summary
Highly motivated and detail-oriented professional with practical exposure to project management through coursework and hands-on experience in client relations and service delivery. Skilled in coordinating tasks, tracking progress, and maintaining documentation in a team-oriented environment. Proven ability to collaborate across functions and manage client expectations. Certified Associate in Project Management (CAPM), seeking a project management co-op to apply and further develop skills in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Brick
08.2023 - 11.2023
- Coordinated with sales, operations, and logistics teams to ensure smooth delivery execution while maintaining high customer service standards.
- Managed a daily sales book of business worth CA $4,000, leveraging negotiation and client relationship skills to exceed targets.
- Supported process improvements to enhance delivery scheduling and accuracy, aligning with budget and service requirements.
- Monitored performance metrics and contributed to team discussions to refine sales strategies and operational workflows.
Compliance Analyst
Magnit Global
01.2021 - 07.2023
- Managed onboarding, background checks, and credentialing for Fortune 500 companies, ensuring compliance with client requirements and project deadlines.
- Trained and mentored over 10 new hires on operational processes and Vendor Management Systems.
- Spearheaded process improvement initiatives, streamlining workflows and reducing process errors by 20%.
- Developed and maintained precise reports and documentation, tracking project progress and ensuring timely delivery of client commitments.
- Collaborated with internal teams and clients to enhance service delivery, aligning with client expectations and upholding high-quality standards.
Education
Postgraduate Certificate - Project Management
Lambton College
Sarnia2025
Postgraduate Diploma - Industrial Relations & Personnel Management
MS University
India2022
Bachelor's Degree - Mechanical Engineering
Gujarat Technological University
India2020
Skills
- MS Word, PowerPoint and Excel
- MS Project, Jira
- Process Improvement
- Client Relations
- Data Analysis
- Ad hoc Reporting
- Customer Service & Success
- Sales Strategies
- Complex Problem-Solving
Certification
- Certified Associate in Project Management (CAPM) - Project Management Institute.
- Lean Six Sigma Green Belt Certification - Advanced Innovation Group Pro Excellence
Timeline
Sales Associate
The Brick
08.2023 - 11.2023
Compliance Analyst
Magnit Global
01.2021 - 07.2023
Postgraduate Certificate - Project Management
Lambton College
Postgraduate Diploma - Industrial Relations & Personnel Management
MS University
Bachelor's Degree - Mechanical Engineering
Gujarat Technological University
- Certified Associate in Project Management (CAPM) - Project Management Institute.
- Lean Six Sigma Green Belt Certification - Advanced Innovation Group Pro Excellence
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