Upasana Ruth Gomes
Student
Burnaby,BC
Summary
As an international student, I have effectively collaborated with numerous non-governmental organizations and companies as a dedicated volunteer, providing me with a distinct advantage in leadership, capacity building, and teamwork. I bring a wealth of knowledge in service delivery and demonstrated multitasking abilities to my role as a committed Customer Service professional. My focus is on fostering and sustaining professional relationships to enhance profitability and achieve tangible business results.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Daycare Attendant (part-time/full-time)
Raise The Woof dog daycare
05.2022 - 12.2023
- Ensured pet safety and wellness in owners' absence by securing yard gates and removing potential hazards for pets.
- Maintained professional communication with pet owners through phone, email, and text.
- Efficiently managed booking and reservations, coordinating different time slots for various dogs.
Customer Service Agent (part-time)
Harbour Cruises
05.2023 - 09.2023
- Led groups of up to 150 people on scheduled tours.
- Addressed questions, highlighted important features, and provided additional details about special exhibits to educate visitors.
- Offered suggestions and recommendations for activities, restaurants, and accommodations to keep customers entertained after tour hours.
- Updated account information to maintain accurate customer records.
- Managed a constant flow of customer calls with minimal wait times.
Sales and Operations (full-time)
Lonsdale Event Rentals
04.2022 - 08.2022
- Prepared orders for shipment through meticulous picking, packing, and labeling of merchandise.
- Conducted inventory control activities, including counting and stocking merchandise.
- Maintained warehouse cleanliness and compliance with safety standards.
- Checked packages and merchandise for damage, promptly notifying supervisors of any issues.
- Executed routine quality control and assessment reviews to ensure accuracy and compliance of applications.
OMNI Customer Fulfillment Associate (part-time/ full-time)
Walmart Canada
08.2021 - 03.2022
- Facilitated efficient warehouse operations by physically moving boxes and organizing aisles to optimize floor space, ensuring unrestricted movement for forklift operators.
- Enhanced order accuracy and efficiency by utilizing RF scanners to swiftly pick items and place them in designated bins.
- Processed orders, retrieved materials from the warehouse, packed boxes, and prepared shipments to fulfill customer requests.
- Conducted inventory checks and selected products from specific locations based on availability, contributing to streamlined order fulfillment processes.
School Tutor (part-time)
A.G. Church School
Manager/ Front desk attendant (part-time)
Family business (SHAMS Shilpangon)
Unit Representative
IMCS Bangladesh (International Movement of Catholic Students')
Education
Secondary School Certificate -
Holy Cross Girls' High School
Dhaka, BangladeshHigher Secondary Certificate - undefined
Holy Cross College
Dhaka, BangladeshDiploma in Tourism Management International - undefined
Capilano University (ongoing)
Skills
Reports
Group Oversight
Tourism Development
Collaborative Mindset
Guest Relations
Food and Beverage Knowledge
Volunteer Experience
- Capilano university orientation program
- Bangladesh Catholic Students’ Movement, member+ unit representative
- Kishor Alo (Arts and Entertainment Center), project manager
- Holy Cross Science club, Club Officer
- BRAC University Martial Art Federation, Participant
References
Will provide if needed
Timeline
Customer Service Agent (part-time)
Harbour Cruises
05.2023 - 09.2023
Daycare Attendant (part-time/full-time)
Raise The Woof dog daycare
05.2022 - 12.2023
Sales and Operations (full-time)
Lonsdale Event Rentals
04.2022 - 08.2022
OMNI Customer Fulfillment Associate (part-time/ full-time)
Walmart Canada
08.2021 - 03.2022
School Tutor (part-time)
A.G. Church School
Manager/ Front desk attendant (part-time)
Family business (SHAMS Shilpangon)
Unit Representative
IMCS Bangladesh (International Movement of Catholic Students')
Secondary School Certificate -
Holy Cross Girls' High School
Higher Secondary Certificate - undefined
Holy Cross College
Diploma in Tourism Management International - undefined
Capilano University (ongoing)