CHRISTINE THOMAS
Scarborough,ON
Summary
Professional work experience in the supply chain logistics environment. Detail-oriented and knowledgeable in performing administrator duties with strong planning and organizational skills. Experienced with various operational processes and standards across several industries with a proven track record of delivering excellent customer service skills of over 10 years. A keen eye for detail and the ability to adapt to the changing needs of a fast-paced environment without compromising on accuracy and efficiency. A true ambassador who cultivates critical relationships with internal and external stakeholders, agencies, and partners. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Receptionist (Part -Time)
Kennedy Lodge Long Term Care Home
- Current
- Provide administrative and receptionist front desk support including answering and directing all calls in a prompt and professional manner
- Record messages when necessary
- Greet and screen visitors upon entry to determine eligibility for entry, and direct them to the appropriate destination within the office
- Assist in the preparation and mailing of monthly invoices and scheduling courier for packages and documents
- Receive, sort, record and distribute all incoming faxes and mail to appropriate staff or departments
- Prepare resident care packages for the Unit Nurse to include all relevant information about incoming residents
- Assist the staff with ad hoc requests as needed.
Purchasing Agent
Grace Foods Canada Inc
2022.04 - 2023.04
- Responsible for establishing and maintaining effective relations with outside suppliers through procurement policies and procedures
- Manage assigned materials through SAP; create and maintain Purchase Orders as needed, monitor stock levels, and create reports to inform internal stakeholders of inventory status
- Manage Vendor invoices to ensure timely processing by accounts payables
- Tracking products from vendor to delivery and keeping abreast of market conditions affecting assigned materials
- Prepare weekly Service Level Report, including cost analyses
- Work with a cross-functional team to coordinate and receive the goods at the warehouse and ensure SAP is updated promptly
- Negotiate demurrage and detention charges with shipping companies to reduce the cost to the company
- Work with new suppliers for sample requirements
- Develop and maintain quality documents of suppliers and components
- Manage multiple tasks and meet deadlines while remaining flexible to change priorities.
Screener/Pan Bio Clinic Assistant
MainStreet Terrace – Long-Term Care Home
2020.04 - 2022.03
- Provided administrative and receptionist/front desk support including answering all calls promptly and professionally
- Screened all individuals entering designated entrances for COVID symptoms based on the provided screening guidelines which included temperature checks and completing a screening form
- Assisted with dining and meal activities including feeding residents during breakfast, lunch, or supper periods
- Assisted with the daily operation of the PanBio Clinic; entered data into Health Connex and updated the Excel spreadsheet
- Assisted with the daily IPAC audit
- Assisted with the Monthly, Weekly and Daily Staff Schedule for the Nurses and Personal Support Workers (Five (5) Months)
Customer Service Representative
TTC - Contract
2018.03 - 2018.07
- Educated and assisted passengers in using the presto machines
- Aided customers and answered customer queries giving route and service directions.
Logistics Officer
Grace Kennedy Limited Jamaica
- 2017.12
- Managed shipments of food products through customs for all Grace Kennedy Food Services divisions and initiated logistics activities to facilitate the efficient and effective flow of inbound and outbound shipments
- Managed the entire order processing system including all client interface and customer satisfaction processes
- Coordinated activities with customs brokers and ensured that products were cleared promptly, and the proper customs procedures were implemented
- Coordinated activities to procure relevant permits and licenses and determined product flow timelines to meet production and distribution requirements for all company divisions
- Ensured material code, shipping origin, lead time and price were accurately documented on all purchase orders
- Coordinated activities with product buyers and monitored open purchase orders in the SAP ERP system; posted brokers' invoices in SAP
- Liaised with various government agencies including the Ministry of Industry and Commerce, Finance and Planning and Agriculture and Fisheries for import permits and contracts; ensured CARICOM tariff agreements were implemented.
Education
Diploma in Supply Chain Management -
Lambton College
01.2019
Diploma in Business Management -
Arden University
01.2017
Certificate in Supervisory Development Management -
Grace Kennedy Ltd (In-house Training)
01.2017
Diploma in Business Administration -
University College of the Caribbean
01.2007
Skills
- Database Management
- Organizational Skills
- Reports
- Communication Skills
- MS. Office
- Vendor Management
- Records Management
- Customer Service
- Supply Chain Management
- Administrative Support
- Time Management
- Customer service excellence
Languages
English
Full Professional
Timeline
Purchasing Agent
Grace Foods Canada Inc
2022.04 - 2023.04
Screener/Pan Bio Clinic Assistant
MainStreet Terrace – Long-Term Care Home
2020.04 - 2022.03
Customer Service Representative
TTC - Contract
2018.03 - 2018.07
Receptionist (Part -Time)
Kennedy Lodge Long Term Care Home
- Current
Logistics Officer
Grace Kennedy Limited Jamaica
- 2017.12
Diploma in Supply Chain Management -
Lambton College
Diploma in Business Management -
Arden University
Certificate in Supervisory Development Management -
Grace Kennedy Ltd (In-house Training)
Diploma in Business Administration -
University College of the Caribbean
Similar Profiles
Arun AugustineArun Augustine
Personal Support Worker at Kennedy Lodge Long- Term Care HomePersonal Support Worker at Kennedy Lodge Long- Term Care Home
Jacqueline Seongsim SeoJacqueline Seongsim Seo
Accredited Music Therapist at Cummer Lodge Long-Term Care HomeAccredited Music Therapist at Cummer Lodge Long-Term Care Home
Rahat ShehrinRahat Shehrin
COVID-19 Screener at Revera Beacon Hill Lodge Long Term Care HomeCOVID-19 Screener at Revera Beacon Hill Lodge Long Term Care Home