Unyime Umoh
Scarborough,ON
Summary
Dedicated and result driven individual with a background in Linguistics and Nigerian Language, with over five years of experience in the hospitality industry. Adept at implementing sustainable practices and driving innovation to enhance customer experiences. Proven track record of successfully managing teams, improving operational efficiency and implementing eco-friendly initiatives. Proficient in Microsoft Office 365 application. Skilled in utilizing my communicative ability to provide excellent brand image for the organization and ensuring exceptional guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Fable Diner & Bar
Vancouver, BC
01.2023 - 09.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Server/Waitress
Radisson Blu Hotel
Lagos, Nigeria
12.2019 - 04.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Remained poised and calm when dealing with difficult customers or during busy shifts.
Front Dest Officer
Lagos Oriental Hotel
Nigeria
07.2018 - 12.2019
- Assisted in managing daily hotel operations, ensuring adherence to quality standards and customer service
- Implemented a paperless reservation system, reducing paper usage by 40%, contributing to cost savings and environmental conservation
- Utilized guest feedback to advise service improvements, leading to a 15% increase in customer satisfaction scores within six months.
Language Facilitator
Emem-Obong School
Uyo, Nigeria
12.2016 - 06.2017
- Tutored over 160 students across several classes in English and Ibibio Language
- Planned and implemented integrated lessons to meet national standards
- Succeeded in enhancing the interests of the students by organizing extra-mural classes
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Education
Hospitality and Tourism Management, Toronto School of Management Post Certificate Program -
Niagara College
08.2024
Linguistics and Nigerian Languages -
University of Uyo
09.2018
Skills
- Procedure Development
- Scheduling Appointments
- Guest Engagement
- Liquor, Wine, and Food Service
- Professional Appearance
- Exceptional Customer Service
- Oral and Writing Communication
- Proficient in Software
Certification
Smart Serve Ontario Certificate
Hobbies and Interests
- Reading
- Cooking
- Dancing
- Volunteering
Timeline
Server
Fable Diner & Bar
01.2023 - 09.2023
Server/Waitress
Radisson Blu Hotel
12.2019 - 04.2022
Front Dest Officer
Lagos Oriental Hotel
07.2018 - 12.2019
Language Facilitator
Emem-Obong School
12.2016 - 06.2017
Hospitality and Tourism Management, Toronto School of Management Post Certificate Program -
Niagara College
Linguistics and Nigerian Languages -
University of Uyo
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