Unnati Patel
Brampton,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager /Shift Supervisor
A & W Fast Food Restaurant
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Cashier
99 Cents Depot
09.2017 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Chemical Lab Technician
Sheridan College - Davis Campus
Brampton, ON05.2019
Bachelor of Science - Science
C.U. Shah Science College
Gujarat, India06.2017
Skills
- Team Leadership
- Time Management
- Product Management
- Employee Coaching and Mentoring
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager /Shift Supervisor
A & W Fast Food Restaurant
07.2020 - Current
Customer Service Cashier
99 Cents Depot
09.2017 - 12.2019
Associate of Science - Chemical Lab Technician
Sheridan College - Davis Campus
Bachelor of Science - Science
C.U. Shah Science College
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