Kathleen FULLERTON
North Fort Myers,Florida
Summary
Experienced leader at Canada's largest casino entertainment complex with visitors from around the World. With an extensive background in security and emergency management. Manage security team, ensuring coverage and placement in key areas of the property. Frequently required to address problems which may impact the security and safety of employees and guests at the Casino. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment. Recognized for leadership abilities, work ethic, conflict resolution, engagement, dedication and team support. Safety-driven professional with hands on experience conduction inspections, leading training and extensive knowledge of compliance and regulations. Volunteer at community events and used my knowledge to support organizations. Continuously seek out opportunities for professional development, attending workshops and training courses.
Overview
20
20
years of professional experience
Work History
Security Officer/ Supervisor/dual Shift Manager/Shift Manager
Niagara Casinos
2004.10 - 2024.09
- Responsible for daily operations of security department open 24/7. Managed team of 165 security officers.
- Developed detailed incident reports, providing comprehensive and sensitive information with discretion and confidentiality.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Respond to emergency situations and ensured building safety for guests and employees.
- Collaborated with local law enforcement agencies on various events and incidences.
- Professional, courteous, respectful, friendly and willingness to help others. Cultivated a welcoming diverse, dynamic atmosphere in the workplace.
- Department health and safety management representative and workplace joint health and safety member.
- Emergency and disaster committee lead-organized event's, meetings and training for 35 volunteers and 3,500 staff.
- Routinely worked on multiple projects for security department, health and safety committee and emergency preparedness committee.
Infantry Soldier and Specialized Vehicle Driver
Canadian Forces Military Reserves
- Upheld high standards of professionalism.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness.
- Trained in infantry tactics, weapons and medical procedures across Canada.
Education
Associate of Arts - Disaster And Emergency Management
York University
Toronto, ONLaw And Security Diploma - Protection, Security And Investigation
Niagara College
Various Training And Development -
Niagara Casino Workplace Training
Niagara Falls, ONOccupational Health And Safety -
Niagara College
05.2018
JHSC Certificate Parts 1 & 2 -
Niagara College
05.2019
Skills
- Team Leadership
- Emergency Disaster Response
- Critical Thinking
- Staff Training and Development
- Data Management
- Program Management
- People person
- Volunteer Management
Community service and Membership
- Canadian Red Cross emergency response volunteer- 6 years
- Lincoln and Welland Regiment Association
- Emergency Managers of Ontario Association
- Canada Games, Security volunteer lead - 2022
Accomplishments
Collaborated on a pandemic response plan for Niagara Casino's
Leader of the year award 2020-Niagara Casino
Planning event for New Years Eve in Niagara Falls with various City and emergency partners.
Developed a workplace program for Casino employees to create an at home emergency GO bag.
Timeline
Security Officer/ Supervisor/dual Shift Manager/Shift Manager
Niagara Casinos
2004.10 - 2024.09
Infantry Soldier and Specialized Vehicle Driver
Canadian Forces Military Reserves
Associate of Arts - Disaster And Emergency Management
York University
Law And Security Diploma - Protection, Security And Investigation
Niagara College
Various Training And Development -
Niagara Casino Workplace Training
Occupational Health And Safety -
Niagara College
JHSC Certificate Parts 1 & 2 -
Niagara College
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