Unjali Gill
Surrey,BC
Summary
Dedicated and results-oriented professional with a proven track record in client relations, sales, and event planning. Seeking a role that leverages my exemplary customer service skills and diverse experience to drive innovation and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
BCAA
02.2024 - 06.2024
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
Client Relations & Sales
Decibel Entertainment
03.2021 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Implemented effective communication strategies, fostering strong client relationships.
- Achieved and exceeded sales targets through proactive initiatives.
Event Planner
Always & Forever Weddings
05.2015 - 10.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with vendors, managed logistics, and maintained a high standard of service.
- Demonstrated creativity and attention to detail in event planning.
Receptionist
Uptown MedSpa
03.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Marketing Coordinator
Bridal Fashion Week Vancouver
11.2017 - 01.2018
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor of Arts - Sociology & English
University of The Fraser Valley
Abbotsford04.2024
High School Diploma -
Sullivan Heights Secondary
Surrey06.2017
Skills
- Strong empathy
- Time management
- Active listening
- Organizational skills
- Project management
- Adaptability
- Relationship building
- Upselling techniques
- Data analysis
- Attention to detail
- Proficient in Microsoft Office
- Strong collaborative and group working abilities
- Exceptional business-to-business communication skills
- Proven sales expertise
- Reliable and results-driven
Languages
English
Native or Bilingual
Punjabi
Limited Working
Certification
- Insurance License - 2024
Timeline
Service Advisor
BCAA
02.2024 - 06.2024
Client Relations & Sales
Decibel Entertainment
03.2021 - 11.2023
Receptionist
Uptown MedSpa
03.2018 - 09.2018
Marketing Coordinator
Bridal Fashion Week Vancouver
11.2017 - 01.2018
Event Planner
Always & Forever Weddings
05.2015 - 10.2023
Bachelor of Arts - Sociology & English
University of The Fraser Valley
High School Diploma -
Sullivan Heights Secondary
- Insurance License - 2024
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