I am a highly motivated Graduate competent of working under minimal supervision. I am a quick learner and always looking for opportunities to grow personally and professionally. Key skills and strengths:
A strong work ethic fuels a desire for knowledge and willingness to learn through challenges to grow personally and professionally.
High mathematical skills to handle the accounts.
A self-motivated individual who enjoys working collaboratively within a team environment and is also effective when working autonomously.
Multi-task which works better in a challenging environment.
Self-driven possesses and self-disciplined towards achieving success.
Fluent in English, Hindi, and Punjabi.
Experienced with managing client relationships and addressing service concerns. Utilizes strong communication to understand and meet client needs. Knowledge of problem-solving techniques and customer satisfaction strategies.
Overview
7
7
years of professional experience
Work History
Client Service Advisor (Day to Day)
Scotia Bank
Halifax, NS
02.2024 - 03.2024
Build strong customer relationship and deliver excellent customer service
Providing clear information to client regards products and services that Scotia Bank Offer
Processing day-to-day transactions
Providing solutions to customers as per their needs
Utilized advanced problem-solving techniques when faced with challenging situations that required unique or creative solutions.
Maintained comprehensive knowledge of company policies, procedures, and offerings in order to effectively address client needs.
Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
Technical Support Advisor II
Concentrix
Dartmouth, NS
09.2021 - 11.2023
Used active listening skills to ensure that every customer's issue will come to a resolution, and therefore complete customer satisfaction
Navigate customers through varies apps
Data sharing and synchronization troubleshooting
Resolving username and password issues
Diagnosing and resolving issues including internet connectivity, email, application downloads and more
Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
Defused volatile customer situations calmly and courteously
Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
Customer Care Representative
Sydney call center
Sydney, NS
08.2021 - 10.2021
Creating Work orders for different electronic gadgets
Help the customers through emails, chat and calls.
Communicate with consumers in a personal and professional manner
Create the orders for return and replacement, to better assist the customer
Schedule the delivery of the appliances
Provide technical Support to customers to reboot and start the major appliances
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
HMR Clerk and Cashier
Sobeys
04.2020 - 08.2021
Prep
And set my working station in the morning for breakfast sandwiches
Slice meat up, slice cheese up with the slicer
Handel cash transactions
Preparing the monthly report and submit that to front end manager
Make different kind of sandwiches for lunch and prepare pizzas
Prepare the special pizza for the deal of the day
Take the orders for the hot case and serve to the customers
Book the pre orders for the special deli trays
Cook and Cashier
Meltwich Restaurant
Sydney, NS, Canada
06.2019 - 02.2020
Operate POS system and take client orders
Provide excellent customer service and ensure customer satisfaction
Carefully observe all safety measures and quality control standards
Bank Teller
HDFC Bank
03.2018 - 04.2019
Opening and closing accounts as required for members
Performing general administration tasks
Helping customers with loan and mortgage applications
Using banking software to update account information
Organize more than 300 customer transaction receipts on the daily basis so that they could be properly filled in the timely manner
Supervisor
NEO- HEALTH CARE
India
01.2017 - 01.2018
Suggests improvement in marketing techniques followed by staff by providing them through product knowledge
Suggests improvement in stock management system by analyzing issues
Also handle the cash counter
Ensure customers satisfaction and establish healthy relation with them
Prepared necessary paperwork and administered all invoices on spreadsheet and maintain records of all documents
Supervise the work done by sales staff and keeps complete record of the same
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile