Jagdeep Kaur
Brampton ,Ontario
Summary
- I am a highly motivated Graduate competent of working under minimal supervision. I am a quick learner and always looking for opportunities to grow personally and professionally. Key skills and strengths:
- A strong work ethic fuels a desire for knowledge and willingness to learn through challenges to grow personally and professionally.
- High mathematical skills to handle the accounts.
- A self-motivated individual who enjoys working collaboratively within a team environment and is also effective when working autonomously.
- Multi-task which works better in a challenging environment.
- Self-driven possesses and self-disciplined towards achieving success.
- Fluent in English, Hindi, and Punjabi.
Experienced with managing client relationships and addressing service concerns. Utilizes strong communication to understand and meet client needs. Knowledge of problem-solving techniques and customer satisfaction strategies.
Overview
7
7
years of professional experience
Work History
Client Service Advisor (Day to Day)
Scotia Bank
02.2024 - 03.2024
- Build strong customer relationship and deliver excellent customer service
- Providing clear information to client regards products and services that Scotia Bank Offer
- Processing day-to-day transactions
- Providing solutions to customers as per their needs
- Utilized advanced problem-solving techniques when faced with challenging situations that required unique or creative solutions.
- Maintained comprehensive knowledge of company policies, procedures, and offerings in order to effectively address client needs.
- Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
Technical Support Advisor II
Concentrix
09.2021 - 11.2023
- Used active listening skills to ensure that every customer's issue will come to a resolution, and therefore complete customer satisfaction
- Navigate customers through varies apps
- Data sharing and synchronization troubleshooting
- Resolving username and password issues
- Diagnosing and resolving issues including internet connectivity, email, application downloads and more
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
- Defused volatile customer situations calmly and courteously
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
Customer Care Representative
Sydney call center
08.2021 - 10.2021
- Creating Work orders for different electronic gadgets
- Help the customers through emails, chat and calls.
- Communicate with consumers in a personal and professional manner
- Create the orders for return and replacement, to better assist the customer
- Schedule the delivery of the appliances
- Provide technical Support to customers to reboot and start the major appliances
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
HMR Clerk and Cashier
Sobeys
04.2020 - 08.2021
- Prep
- And set my working station in the morning for breakfast sandwiches
- Slice meat up, slice cheese up with the slicer
- Handel cash transactions
- Preparing the monthly report and submit that to front end manager
- Make different kind of sandwiches for lunch and prepare pizzas
- Prepare the special pizza for the deal of the day
- Take the orders for the hot case and serve to the customers
- Book the pre orders for the special deli trays
Cook and Cashier
Meltwich Restaurant
06.2019 - 02.2020
- Operate POS system and take client orders
- Provide excellent customer service and ensure customer satisfaction
- Carefully observe all safety measures and quality control standards
Bank Teller
HDFC Bank
03.2018 - 04.2019
- Opening and closing accounts as required for members
- Performing general administration tasks
- Helping customers with loan and mortgage applications
- Using banking software to update account information
- Organize more than 300 customer transaction receipts on the daily basis so that they could be properly filled in the timely manner
Supervisor
NEO- HEALTH CARE
01.2017 - 01.2018
- Suggests improvement in marketing techniques followed by staff by providing them through product knowledge
- Suggests improvement in stock management system by analyzing issues
- Also handle the cash counter
- Ensure customers satisfaction and establish healthy relation with them
- Prepared necessary paperwork and administered all invoices on spreadsheet and maintain records of all documents
- Supervise the work done by sales staff and keeps complete record of the same
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, Nova Scotia01.2021
Bachelors Of Science - Non Medical
Kurukshetra University
India01.2018
Skills
- Strong work ethic
- Desire for knowledge
- Willingness to learn
- High mathematical skills
- Team collaboration
- Autonomous work
- Multi-tasking
- Self-motivated
- Self-disciplined
- Microsoft Word
- Mail handling
- Outlook
- SAP
- Excel
- PowerPoint
- Strong empathy
- Exceptional communication
- Complaint Handling
- Client Retention Strategies
- Client Relations
- Payment tracking
- Microsoft Office
Languages
English
Full Professional
Timeline
Client Service Advisor (Day to Day)
Scotia Bank
02.2024 - 03.2024
Technical Support Advisor II
Concentrix
09.2021 - 11.2023
Customer Care Representative
Sydney call center
08.2021 - 10.2021
HMR Clerk and Cashier
Sobeys
04.2020 - 08.2021
Cook and Cashier
Meltwich Restaurant
06.2019 - 02.2020
Bank Teller
HDFC Bank
03.2018 - 04.2019
Supervisor
NEO- HEALTH CARE
01.2017 - 01.2018
Post Baccalaureate Diploma - Business Management
Cape Breton University
Bachelors Of Science - Non Medical
Kurukshetra University
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