UMESH JEYAKANDAN
Mississauga,ON
Summary
Results-driven hospitality and finance professional specializing in Night Audit and Front Office leadership. Skilled in managing hotel operations and ensuring financial accuracy while adhering to corporate standards. Expertise in financial data reconciliation and operational improvement, with a solid background in banking and credit analysis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Night Manager
Hilton Mississauga Meadowvale
Mississauga, ON
02.2024 - Current
- Lead all overnight hotel operations for a high-volume full-service property, ensuring operational continuity, guest satisfaction, and financial accuracy
- Resolved billing discrepancies and payment issues while managing high-balance guest accounts per hotel credit policies, directly enhancing guest satisfaction
- Executed full night audit cycle, reconciling guest ledger balances and ensuring accurate business day rollover within PMS systems
- Ensure all revenue postings across rooms and ancillary outlets are validated prior to system close, maintaining accuracy of financial reporting
- Monitored and enforced compliance with payment handling procedures, including credit cards, cash controls, and foreign currency transactions, ensuring financial integrity
- Identify and escalate financial discrepancies and posting errors, supporting revenue integrity
- Trained and supervised Front Office team members on operational and audit procedures, maintaining service standards and contributing to team performance
Senior Night Auditor
Bloom Tapestry Collection by Hilton
Mississauga, ON
12.2021 - 02.2024
- Facilitated launch and stabilization of front office and night audit operations for newly opened Hilton property
- Performed nightly audit procedures, including balancing daily transactions and completing end-of-day system processes
- Verified revenue postings across rooms and ancillary outlets, maintaining accuracy and compliance with reporting standards to support financial integrity
- Managed overnight front office activities, enhancing hotel operations and delivering consistent guest service during off-peak hours
- Investigated and resolved guest billing discrepancies, maintaining accurate account records
- Collaborated with management and accounting teams on reporting and audit preparation, driving process improvements for enhanced accuracy
- Maintained compliance with hotel policies, procedures, and brand standards across all overnight operations
Mortgage Renewals Specialist
Home Trust Company
Toronto, ON
07.2022 - 03.2023
- Managed mortgage account portfolio approaching renewal, cultivating client relationships to boost retention and facilitate timely renewals
- Evaluated borrower credit profiles, including credit reports and Beacon scores, to determine eligibility and optimize renewal terms
- Negotiated renewal rates within approved thresholds, balancing client needs with risk management and company profitability
- Ensured compliance of mortgage renewal files with AML and ATF regulations, escalating irregularities to compliance teams for resolution
- Identified refinancing opportunities and expanded lending exposure through in-depth financial assessments
Credit Card Customer Service Specialist
CIBC
North York, ON
08.2021 - 08.2022
- Managed inbound customer inquiries regarding credit card accounts, transactions, and servicing in fast-paced environment, enhancing customer satisfaction
- Identified and recommended tailored credit solutions to meet customer needs and financial profiles, strengthening customer loyalty
- Investigated and resolved billing discrepancies and transaction issues, ensuring accuracy of account balances and fostering trust in account management
- Maintained comprehensive knowledge of credit card products, including features, fees, interest structures, and regulatory requirements to assist customers effectively
- Ensured compliance with banking regulations, internal policies, and fraud prevention protocols
- Performed account maintenance tasks, including updates, security actions, and lost or stolen card reporting
Education
Bachelor's Degree - Business Administration
University of Guelph
Guelph, ON05-2021
Business Diploma - International Business
Humber Institute of Technology and Advanced Learning
Toronto, ON05-2021
Ontario Secondary School Diploma -
Rick Hansen Secondary School
Mississauga, ON06-2015
Skills
- Guest relations and CRM
- Operational management
- Revenue optimization
- Operational reporting
- Billing reconciliation
- Leadership and mentoring
- Conflict resolution
- Effective communication
Certification
- Ontario Smart Serve, 11/01/20, The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible training program.
- Emergency First Aid CPR/AED Level C, Day course offering lifesaving first aid and cardiopulmonary resuscitation (CPR) skills for the workplace or home. Meets legislation requirements for provincial/territorial worker safety and insurance boards.
Timeline
Guest Services Night Manager
Hilton Mississauga Meadowvale
02.2024 - Current
Mortgage Renewals Specialist
Home Trust Company
07.2022 - 03.2023
Senior Night Auditor
Bloom Tapestry Collection by Hilton
12.2021 - 02.2024
Credit Card Customer Service Specialist
CIBC
08.2021 - 08.2022
Bachelor's Degree - Business Administration
University of Guelph
Business Diploma - International Business
Humber Institute of Technology and Advanced Learning
Ontario Secondary School Diploma -
Rick Hansen Secondary School