Nandini Yadav
Gravenhurst
Summary
Experienced hospitality professional prepared for supervisory responsibilities. Skilled in financial auditing, customer service, and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in ensuring accuracy, compliance, and guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services & Night audit Supervisor
Muskoka Bay Resort
12.2024 - Current
- Collaborate closely with other departments to meet guest needs and provide the best possible experience.
- Review upcoming events and plan for expected challenges.
- Monitor shift logs for notable hotel operations information and report findings to leadership.
- Reduce time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Direct inventory management, account charges, and bank counting.
- Contribute to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Collaborate with management to develop strategies for improving overall hotel performance during overnight hours.
- Oversee financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
Rooms Division Supervisor
Muskoka Bay Resort
04.2023 - 11.2024
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
Guest Service Ambassador
Muskoka Bay Resort
05.2022 - 03.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
- Managed reservation system updates and adjustments, ensuring accurate availability and pricing information for guests.
- Resolved billing discrepancies with professionalism and efficiency, maintaining strong customer relationships.
- Supported colleagues during peak periods or absences when necessary, demonstrating flexibility in scheduling.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, and some VIP with high degree of respect for privacy.
- Prepared and organized financial documents for audits and reviews.
- Monitored petty cash and prepared reimbursement requests for staff.
Cashier
Walmart Canada
11.2021 - 04.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Diploma - Hospitality – Hotel Operation Management
Centennial College
09.2022
Diploma - Computer Application
Akashwebs Computer Institute
04.2020
Skills
- Strong attention to detail
- Team leadership
- Time management expertise
- Guest Relations
- Account auditing
- Training and mentoring
- Problem-solving
- Multitasking and organization
- Emergency response readiness
- Financial reporting proficiency
- Verbal and written communication
Certification
- Smart Serve
- Food Handler
- First Aid & CPR
- IELTS CLB7
Timeline
Guest Services & Night audit Supervisor
Muskoka Bay Resort
12.2024 - Current
Rooms Division Supervisor
Muskoka Bay Resort
04.2023 - 11.2024
Guest Service Ambassador
Muskoka Bay Resort
05.2022 - 03.2023
Cashier
Walmart Canada
11.2021 - 04.2022
Diploma - Computer Application
Akashwebs Computer Institute
Diploma - Hospitality – Hotel Operation Management
Centennial College
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