Ulises Ramirez Garcia
Modesto
Summary
With over 5 years of experience in managing operations and training staff. Skilled in bilingual communication and creative thinking, consistently achieving high customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Manager
IC Refrigeration
Ceres, CA
02.2022 - 05.2026
- Managed daily operations to ensure efficient workflow and compliance with safety standards.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Analyzed inventory levels, optimizing stock management to reduce waste and improve cost efficiency.
- Coordinated scheduling for maintenance activities, ensuring minimal disruption to operations and timely repairs.
- Handled customer service phone calls, made orders with various vendors for our outgoing jobs.
- Forklift Certified, Scissor lift certified
- have 5+ years experience with hvac parts
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels and loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs, and would call different vendors for best pricing.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Material Handler
Fastenal
Ceres, CA
07.2017 - 01.2021
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Assisted in inventory management processes, ensuring accurate stock levels and minimizing discrepancies.
- Collaborated with team members to streamline receiving and shipping operations, enhancing workflow efficiency.
- Implemented safety protocols, reducing workplace accidents and promoting a culture of safety among staff.
- Trained new hires on best practices for material handling and safe equipment operation, improving onboarding experience.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Server
Dennys Restaurant
Salida, CA
10.2014 - 11.2017
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed multiple tables effectively, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu items, service protocols, and operational standards.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled cash transactions efficiently while ensuring accurate reporting of daily sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Modesto High School
Modesto, CASkills
- Customer service
- bilingual (Spanish, English speaker)
- creative thinking
- Decision-making
- Staff training and development
- Goal setting
Languages
Spanish
English
Timeline
Assistant Manager
IC Refrigeration
02.2022 - 05.2026
Material Handler
Fastenal
07.2017 - 01.2021
Server
Dennys Restaurant
10.2014 - 11.2017
High School Diploma -
Modesto High School