Ulises Ortiz
Los Angeles
Summary
Proven Sales Representative at Reece Plumbing, adept in customer relationship building and leveraging interpersonal communication skills to enhance client satisfaction. Demonstrated success in expanding customer base and increasing sales revenue through strategic upselling. Acquired hands-on experience as a Plumbing Apprentice at Westchester Plumbing, ensuring quality repairs and promoting long-term business growth.
Overview
4
4
years of professional experience
Work History
Sales Representative
Reece Plumbing
05.2024 - Current
- Enhanced customer satisfaction by acknowledging plumbers' concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded the customer base through cold calling plumbers, asking questions, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of the plumbing industry trends for informed decision-making during client interactions.
- Stayed up to date with plumbing industry trends to position the company as a market leader.
- Participated in plumbing trade shows and conferences to network and generate leads.
- Built relationships with plumbers and the community to promote long-term business growth.
- Negotiated prices, terms of sales and service agreements.
Plumbing Apprentice
Westchester Plumbing
10.2020 - 04.2024
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- I listened to instructions from the master plumber, gaining valuable on-site job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
Education
High School Diploma -
Piera Barbaglia Shaheen Health Services Academy
Los Angeles, CA07.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Reece Plumbing
05.2024 - Current
Plumbing Apprentice
Westchester Plumbing
10.2020 - 04.2024
High School Diploma -
Piera Barbaglia Shaheen Health Services Academy
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