Ulises Anguiano
Norwalk
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
01.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Supervisor
Portofino Inn & Suites
06.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
Front Desk Agent
Spring Hill Suites
08.2022 - 06.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Arts - Spanish Language And Literature
California State Polytechnic University, Pomona
Pomona, CA05.2022
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA05.2016
Skills
- Operations management
- Staff Management
- Decision Making
- Quality Assessment and Assurance
- Work Order Following
- Loading and Unloading
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Holiday Inn Express & Suites
01.2024 - Current
Front Desk Supervisor
Portofino Inn & Suites
06.2023 - Current
Front Desk Agent
Spring Hill Suites
08.2022 - 06.2023
Bachelor of Arts - Spanish Language And Literature
California State Polytechnic University, Pomona
High School Diploma -
Santa Fe High School
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