Uju Egbuawa (she /her)
Prince George,BC
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening. Focused academic administrator with more than 10 years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Services Manager
Positive Living North: No Kheyoh T'sih'en T'sehena
05.2022 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Completed bi-weekly payroll for three employees and seven peer support workers
- Coached employees through day-to-day work and complex problems
Support Services Worker
Positive Living North: No Kheyoh T'sih'en T'sehena
09.2021 - 05.2022
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Assistant Registrar
Federal Polytechnic Nekede Owerri
08.2006 - 06.2021
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Coordinated orientations, registration sessions and social events for new students.
- Addressed registration, student accounts and billing inquiries to limit enrollment disruptions.
- Scheduled and maintained centralized appointment calendars for students, faculty and staff.
- Prepared balanced course schedules, student rosters and class lists.
- Processed tuition payments and fees, providing guidance to students and families on payment options.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Mentored over 300 students on academic problems and made professional recommendations.
- Increased parent satisfaction through in-person meetings and family conferences to improve parent-child bonding skills.
- Retained interest and maximized receptive learning while assisting in student education.
- Monitored and tracked students' academic progress using online method to encourage successful learning outcomes.
- Worked with head of department to outline and schedule course offerings required for students.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
- Determined validity and reliability of data gathering methods.
- Assessed data gathering methods for validity and reliability purposes.
Education
Master of Arts - Gender Studies
University of Northern British Columbia
Prince George, BC12.2022
No Degree - Mental Health And Substance Abuse
College of The New Caledonia
Prince George, BC05.2022
Master of Arts - Philosophy
Imo State University
Nigeria09.2018
Professional Diploma in Education - Education
Alvan Ikoku Federal College of Education
Nigeria12.2012
No Degree - Administration Studies
Nigerian Institute of Management
Nigeria05.2011
Skills
- Quality Assurance
- Communications Support
- Staff Management
- Job Description Creation
- Professional Networking
- Schedule Coordination
- Team Development
- Customer Service Expertise
- Document Management
- Clerical Support
- Reading Comprehension
- Program Monitoring
- Office Administration
- Policy and Procedure Modification
- Proposal Writing
- Workflow Planning
- Office Supplies and Inventory
- Personnel Management
- Administrative and Clerical Support
- Meetings and Conferences
- Employee Timesheet Processing
- Document Review
- Electronic Filing System
- Sensitive Document Disposal
- Data Analysis
- Data Collection
- Registration Procedures
- Records Management
- Meeting Minutes
- Registration Requirements
- Record Sorting and Filing
- Records Management Software
- Student and Parent Relations
- Data Input
- Administrative Support
- Student Screening
- Student Services
- Verification and Eligibility
- Document Scanning
- Admissions and Registrations
- Confidential Records Management
- Email Correspondence
- Reminder Calls
- Administering Student Records
- Status Updates
- Counselling and Advice
Accomplishments
- Supervised team of 20 staff members in Marketing department at Federal polytechnic Nekede.
- Achieved compiling the comprehensive diploma results of students in Marketing department and building technology department by introducing HND/ND express excel sheets for results data collection tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Applied Suicide Intervention Skills Training certification , Crisis Center
- Food safe certification
- Ancestral Pathways to Wellness Suicide Prevention August 2022 Aboriginal Mental Health Training BY Whispering Pines
- Provincial Violence Prevention for Medium and High-Risk Departments
- Naloxone training
Additional Information
Volunteer engagements
- President ,(first female president) Afro-Caribbean Society of Northern British Columbia , June 2022- August 2023
- Teenage Unit Supervisor , RCCG , Prince George, British Columbia, May 2023 till date
- Board of Trustee Member , FECA , Nigeria August 2020 till date
Timeline
Support Services Manager
Positive Living North: No Kheyoh T'sih'en T'sehena
05.2022 - Current
Support Services Worker
Positive Living North: No Kheyoh T'sih'en T'sehena
09.2021 - 05.2022
Assistant Registrar
Federal Polytechnic Nekede Owerri
08.2006 - 06.2021
Master of Arts - Gender Studies
University of Northern British Columbia
No Degree - Mental Health And Substance Abuse
College of The New Caledonia
Master of Arts - Philosophy
Imo State University
Professional Diploma in Education - Education
Alvan Ikoku Federal College of Education
No Degree - Administration Studies
Nigerian Institute of Management
- Applied Suicide Intervention Skills Training certification , Crisis Center
- Food safe certification
- Ancestral Pathways to Wellness Suicide Prevention August 2022 Aboriginal Mental Health Training BY Whispering Pines
- Provincial Violence Prevention for Medium and High-Risk Departments
- Naloxone training
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