Michelle stewart
Red Deer,AB
Summary
Dedicated Support Worker and Administrative Clerk with a proven track record at Positive Living North, adept in confidentiality and health and safety awareness. Excelled in creating welcoming environments and enhancing guest satisfaction through meticulous housekeeping and client support. Skilled in cleaning, sanitizing, and maintaining strong client rapport, demonstrating punctuality and respect as key strengths.
Developed key transferrable skills in caregiving environment, including effective communication and problem-solving abilities. Looking to transition into new field, leveraging experience in providing personalized care and support. Ready to bring adaptability and client-focused approach to new professional challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
Positive Living North
06.2022 - 04.2023
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- weekly grocery shop
- facilated weekly groups/ cooked lunch
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Administrative Clerk
Positive Living North
10.2020 - 04.2022
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Liquor Store Clerk
Hart Liquor Store
01.2021 - 03.2021
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Housekeeping Room Attendant
Esthers Inn
03.2019 - 04.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
Chinook Inn
01.2012 - 03.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Up Grading
02-2018
Skills
- Housekeeping tasks
- Confidentiality and privacy
- Cleaning and sanitizing
- Health and safety awareness
Languages
English
Elementary
Certification
first aid
naxolone training
food safe
Timeline
Support Worker - Positive Living North
06.2022 - 04.2023
Liquor Store Clerk - Hart Liquor Store
01.2021 - 03.2021
Administrative Clerk - Positive Living North
10.2020 - 04.2022
Housekeeping Room Attendant - Esthers Inn
03.2019 - 04.2020
Housekeeping Room Attendant - Chinook Inn
01.2012 - 03.2013
College of The New Caledonia - , Up Grading
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