Summary
Work History
Education
Skills
Certifications Membership
Availability
Timeline
Generic

Udhav Sharma

Scarborough,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Event Security Guard

Safe Tech Security
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks
  • Provides a secure environment for attendees by implementing strict access control measures at entry points
  • Reduce incidents of theft and vandalism by conducting regular foot patrols throughout the event venue
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident
  • Reduced inventory shrinkage by implementing effective loss-prevention strategies and procedures.
  • Oversaw entry and exit of up to 50 employees and visitors daily
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment

CUSTOMER SERVICE REPRESENTATIVE

No Frills
09.2023 - 02.2024
  • Provided exceptional customer service to resolve inquiries, complaints, and product issues in a timely and professional manner
  • Acted as a liaison between customers and internal teams to address customer concerns and ensure resolution
  • Managed a high volume of inbound calls and emails, maintaining a response time of under 24 hours
  • Identified opportunities for process improvement and implemented solutions to streamline customer service operations.
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Post Graduate Diploma -

Northern College (Ontario Public College)
Toronto, ON
09.2023

BCA (Bachelor’s in computer applications) -

Shaheed Bhagat Singh State Technical University, India
Ferozepur (Punjab)
05.2023

Skills

  • Strong communication, presentation, and Interpersonal skills
  • Time Management Skills
  • Adaptability and flexibility
  • Ability to work in a fast-paced environment with minimal supervision
  • Hard Hardworking, punctual, and organized
  • Proven verbal and written communication skills

Certifications Membership

  • Forklift License
  • First aid medical assistant and CPR
  • Member of IDSC Health and Safety.
  • G Class Driving License

Availability

  • Monday (N/A)
  • Tuesday (Available)
  • Wednesday (Available)
  • Thursday (N/A)
  • Friday (Available)
  • Saturday (Available)
  • Sunday (Available)


Morning and Evening Shifts are preferable.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

No Frills
09.2023 - 02.2024

Event Security Guard

Safe Tech Security

Post Graduate Diploma -

Northern College (Ontario Public College)

BCA (Bachelor’s in computer applications) -

Shaheed Bhagat Singh State Technical University, India
Udhav Sharma