Serrina Lee Desmond
Toronto
Summary
Dedicated and vigilant security professional seeking a full-time position where I can leverage my experience in event security, patrol, and customer service to ensure the safety and satisfaction of all stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Security Guard
Berry Safe Security
- Current
- Conduct access control by verifying credentials and managing guest lists
- Monitor venues to identify suspicious activity and respond promptly to emergencies
- Maintain crowd order and provide clear communication with organizers and attendees
- Handle conflict resolution and de-escalate situations effectively
- Perform risk assessments to enhance venue security
Patrol Guard
Meridian Security Solutions Inc
12.2023 - Current
- Conduct routine patrols to ensure a secure environment
- Address safety concerns promptly and professionally
- Collaborate with team members to maintain seamless security operations
Recreation Coordinator
PPL Aquatic Fitness & Spa Group
07.2022 - Current
- Supervise facilities to ensure proper use and compliance with safety protocols
- Manage access control, facility bookings, and daily operational reports
- Conduct pool and spa maintenance, including water chemistry checks
Customer Service Representative
TTEC Montreal
01.2023 - 06.2023
- Handled inbound communications to resolve customer concerns efficiently
- Provided alternative solutions tailored to customer needs
Recreation Attendant
Lifestyle Recreation & Leisure Services Inc
08.2022 - 02.2023
- Ensured the safe use of recreation facilities while enforcing rules and regulations
- Conducted routine inspections of fitness and recreation areas
Camp Staff
Focus on Youth
06.2019 - 08.2021
- Provided supervision and activities for camp participants in a safe and structured environment
- Followed health and safety protocols, ensuring compliance with public health standards
Education
Loretta Abbey
North York Secondary School - Early Childhood Education
01.2025
Skills
- Access control and surveillance monitoring
- Risk assessment and emergency response
- Conflict resolution and de-escalation
- Strong organizational and time management abilities
- Excellent interpersonal and communication skills
- Experience with customer service and concierge duties
- Proficient in maintaining a clean and safe workspace
Certification
- Security Guard Licence (Valid until February2026)
- CPR and First Aid Certified
- Use of force
- CanSell
- Smart Serve
Timeline
Patrol Guard
Meridian Security Solutions Inc
12.2023 - Current
Customer Service Representative
TTEC Montreal
01.2023 - 06.2023
Recreation Attendant
Lifestyle Recreation & Leisure Services Inc
08.2022 - 02.2023
Recreation Coordinator
PPL Aquatic Fitness & Spa Group
07.2022 - Current
Camp Staff
Focus on Youth
06.2019 - 08.2021
Event Security Guard
Berry Safe Security
- Current
Secondary School - Early Childhood Education
- Security Guard Licence (Valid until February2026)
- CPR and First Aid Certified
- Use of force
- CanSell
- Smart Serve
Loretta Abbey
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