Udayan Kurup
Kitchener,ON
Summary
I am eager to contribute my skills and dedication to a company that fosters a culture of growth and rewards hard work with opportunities for advancement. Seeking an environment that values commitment, I aim to leverage my abilities to drive meaningful impact while embracing challenges that allow for professional development and upward mobility within the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position . Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Sanitation Operator
Hearthside Food Solutions (Weston Foods)
07.2023 - Current
- Enhanced workplace safety by diligently following sanitation protocols and procedures.
- Reduced equipment downtime by performing thorough cleaning and maintenance tasks.
- Ensured compliance with health regulations through regular inspections and documentation of sanitation practices.
- Supported production efficiency by maintaining a clean, organized, and hazard-free work environment.
- Follow Lockout Tagout process.
- Adhere to WHIMS guidelines 100%.
- Improved overall cleanliness standards by implementing new sanitation procedures and guidelines.
- Collaborated with team members to develop more efficient cleaning techniques for increased productivity.
- Played a vital role in maintaining a clean, organized facility that consistently passed inspection and met high industry standards for sanitation.
Sanitation Technician
Shearer's Foods, LLC
11.2022 - Current
- Work at various heights and levels to reach all work areas, Position includes scrubbing and working in tight areas for extended periods of time
- Working near food grade chemicals, high pressure hoses, among other sanitation instruments
- Individuals must be proficient in the operation of machinery, including disassembly and reassembly of certain equipment.
- Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
- Maintained strict adherence to safety guidelines, promoting a safe working environment for all employees.
- Conducted regular inspections of equipment and facilities, identifying potential issues and taking corrective action as needed.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
Technical Assistant Center Representative
Interactive Brokers Software Services India Private Limited
01.2020 - 07.2022
- Providing technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, java configuration, and security protocols by phone, chat, and email
- Assisting customers with queries pertaining to all their software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues
- Assisted customers across the globe.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Drafted common document templates to reduce time spent creating documents from scratch.
Customer Support Professional
Yapsody India Pvt Ltd
02.2019 - 12.2019
- Engage with customers over the phone, offering advice and solutions that are tailored to their needs
- Create a trusting environment with the customer to promote products, services, and client retention
- Deliver attentive, cordial, and effective customer service
- Act as an expert on our products and services
- Evaluate customer needs through their invoicing information and accounts.
- Enhanced customer satisfaction by efficiently resolving support tickets and addressing concerns.
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Provided exceptional phone and email support, building strong rapport with clients and maintaining positive relationships.
- Managed escalated cases promptly, demonstrating strong problem-solving skills while maintaining professionalism under pressure.
- Established an internal database of common questions and answers which reduced response times significantly.
Technical Support Associate
Convergys India Private Limited
07.2016 - 07.2018
- Troubleshooting Hardware issues with Laptops and Desktops over the phone
- Installing & Troubleshooting on Modems and Routers
- Resolving & Installing OS & Apps issues online for US consumers
- Resolving any issues related to the Internet remotely
- Assisted North American Customers through VoIP through hardphone and softphone.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Utilized remote assistance tools to diagnose and resolve technical issues, minimizing downtime for clients.
- Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
- Educated clients on best practices for software usage, enabling them to maximize productivity and minimize disruptions.
- Conducted regular follow-ups with customers after issue resolution, confirming their ongoing satisfaction with provided solutions.
Senior Consultant
Sutherland Global Services India Private Limited
10.2012 - 07.2016
- Troubleshooting Hardware issues with Laptops and Desktops over the phone
- Resolving & Installing OS & Apps issues online for US consumers
- Configuration & Troubleshooting of Routers & Multifunction Printers
- Up Selling Dell products to customers
- Removing Malwares & Spywares from Customers PC
- Whenever required by the management acted as a support staff and helped the Teams to their Target
- Assisted North American Customers through VoIP through hardphone and softphone.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Post Degree Certificate in Network Technical Support -
Conestoga College
Kitchener, ON04.2024
Post Degree Certificate in Project Management -
Conestoga College
Kitchener, ON02.2023
Bachelor’s degree in commerce -
Mumbai University
Mumbai, Maharashtra05.2013
Skills
- Technical Support
- Help Desk
- Software Troubleshooting
- Desktop Support
- Operating Systems
- IT Support
- Software Installation
- Hardware Diagnostics
- Issue Troubleshooting
- Technical Troubleshooting
- Attention to Detail
- Remote Support
- Call Center Operations
- Analytical Skills
- Team Collaboration
- Ticket Management
- Problem Solving
- Incoming Call Management
Additional Information
- Ability to solve the problems independently.
- Ready to do any kind of work that suits my qualification.
- Have knowledge on both Hardware and Software related to computers.
- Always a team player and completed the assigned Task on time.
Languages
English
Full Professional
Hindi
Full Professional
Years Of Experience
8
Personal Information
LinkedIn Profile: https://www.linkedin.com/in/udayan-kurup-3905ba144/
Timeline
Sanitation Operator
Hearthside Food Solutions (Weston Foods)
07.2023 - Current
Sanitation Technician
Shearer's Foods, LLC
11.2022 - Current
Technical Assistant Center Representative
Interactive Brokers Software Services India Private Limited
01.2020 - 07.2022
Customer Support Professional
Yapsody India Pvt Ltd
02.2019 - 12.2019
Technical Support Associate
Convergys India Private Limited
07.2016 - 07.2018
Senior Consultant
Sutherland Global Services India Private Limited
10.2012 - 07.2016
Post Degree Certificate in Network Technical Support -
Conestoga College
Post Degree Certificate in Project Management -
Conestoga College
Bachelor’s degree in commerce -
Mumbai University
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