Tywanna Baptiste
Ottawa,ON
Summary
Detail-oriented team player with strong interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Respectable and compassionate professional offering over 8 years of clientele experience.
Overview
10
10
years of professional experience
Work History
Inpatient Unit Clerk
The Civic Hospital – The Ottawa Hospital
03.2020 - Current
- Greets patients and visitors in person or on the telephone to answer questions or refer to an appropriate staff member
- Manages challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
- Improved patient satisfaction by efficiently managing and updating patient records, ensuring accuracy and confidentiality.
- Schedules patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Organizes and maintains patient chart filing system to promote quick data finding for staff
Clerical Officer (CR-04)
Immigration, Refugees And Citizenship Canada
06.2023 - 11.2023
- Gained experience navigating through GCMS regarding entering client data.
- Improved office efficiency by streamlining documents, and managing electronic records through Excel.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the GCMS system.
- Reviewed and validated details of 150 VISA applications per shift.
- Collaborated with teammates to ensure accurate and timely reporting of findings.
Student Policy Analyst
Public Health Agency of Canada – Government of Canada
11.2022 - 04.2023
- Contribute to the governance processes in Behavioural Science Office
- Prepare concise briefing materials for management using diverse knowledge sources and consultations with colleagues and stakeholders
- Collect data for tasking while using suitable formatting
- Compile data and provide reports for qualitative and quantitative analysis
- Prepare documents for future meetings (i.e., drafting agendas)
- Adhere to deadlines while managing multiple taskings.
Data Entry & Verification Clerk
City of Ottawa
01.2021 - 02.2022
- Reviewed and updated client correspondence files and City of Ottawa database information to maintain accurate records
- Maintained confidentiality of patient finances, records, and health statuses
- Exceeded goals through effective task prioritization
- Successful work within tight deadlines and a fast-paced atmosphere
- Manage all school boards in Ottawa to create lists of high-risk contacts to the correct school
- Inputting confidential client health information for the accuracy of results within Ottawa Public Health
- Entered numerical data into databases with speed and accuracy using a10-key pad.
Service Supervisor
Farmboy
04.2014 - 08.2020
- Strong interpersonal and oral communication skills, able to handle complications or concerns in a patient empathetic manner
- Strong leadership skills, being a positive role model for cashiers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Assisted with training and development of team members
- Monitored team's performance and gave feedback when necessary
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - Counseling Psychology
Yorkville University
Online Program04.2025
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON11.2020
Skills
- Excellent written and verbal communication
- Strong interpersonal skills
- Proficient in all MS Office Suite applications, along with Windows and Mac operating environments
- Resolve any concerns with empathic approach and friendly demeanor to de-escalate potential conflict
- Multitasking ability
- Organization and time management
- Supervision
- Independent worker
- Strong listening skills
- Collaboration skills
- Leadership management
Languages
French
Elementary
English
Native or Bilingual
Timeline
Clerical Officer (CR-04)
Immigration, Refugees And Citizenship Canada
06.2023 - 11.2023
Student Policy Analyst
Public Health Agency of Canada – Government of Canada
11.2022 - 04.2023
Data Entry & Verification Clerk
City of Ottawa
01.2021 - 02.2022
Inpatient Unit Clerk
The Civic Hospital – The Ottawa Hospital
03.2020 - Current
Service Supervisor
Farmboy
04.2014 - 08.2020
Master of Arts - Counseling Psychology
Yorkville University
Bachelor of Arts - Psychology
Carleton University
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