Tyson Humpherville
Victoria,British Columbia
Summary
Over eight years experience in the automated medical industry. I Detail-oriented Field Service Engineer possessing strong problem solving and technical talents. Gifted in handling multiple complex technical tasks in a timely manner. Familiarity with SAP and ServiceMax with a flexible and adaptable approach to working practices. Detail-oriented Field Service Engineer possessing strong problem solving and technical talents. Gifted in handling multiple complex technical tasks in a timely manner. Familiarity with SAP and ServiceMax with a flexible and adaptable approach to working practices. I also bring a unique perspective while looking at problems, coming to conclusions and solving them.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Becton Dickenson
Victoria, BRITISH COLUMBIA
09.2014 - Current
- Perform onsite installation, modification, maintenance and end support of over 20 systems and equipment
- Scheduled service calls according to customer location and urgency of need on a weekly bases
- Inspecting equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Provide technical support to troubleshoot, repair and maintain operational efficiencies in pneumatic, mechanical, network, application and electrical systems on a daily bases
- Testing of over 20 automated and network systems
- Escalation of complex technical and logistical issues
- Working on 5 major projects with other departments for upgrades and installations
- Managed administrative tasks such as maintaining customer service logs, internal service records, timesheets, compliance and expenses
- Nominated for an award for excellence for implementation of the SCU system
Quality Assurance Engineer
Vineyard Networks
Kelowna
01.2012 - 12.2012
- Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources
- Provided continuous process improvement and preventative and corrective actions to facilitate operational efficiency
- Produced test scripts for automated testing for new software
Education
Bachelor of Engineering - Computer Engineering
University of Victoria
Victoria, BC04.2014
Minor in Business - Business
University of Victoria
Victoria, BC04.2014
Skills
- Equipment installation and repair
- Testing and calibration
- Customer service management
- Technical support
- Network maintenance
- Project management
Certification
Valid Class 5 Drivers License with no violations
Hobbies and Intrests
Proud member of the Metis Nation of British Columbia, was a youth member/leader in my younger years. Purple belt in Brazilian JuJitsu under Adam Zugec, grappler for nine years.
Timeline
Field Service Engineer
Becton Dickenson
09.2014 - Current
Quality Assurance Engineer
Vineyard Networks
01.2012 - 12.2012
Bachelor of Engineering - Computer Engineering
University of Victoria
Minor in Business - Business
University of Victoria
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