RANIL ADIKARAMA
Engineer
Kamloops,BC
Summary
Highly accomplished Technical Field Services Professional with over 24 years of experience in the Ophthalmic and Medical industry, serving as a Technician, Engineer and Manager at Alcon Laboratories, Inc. USA. Proven track record in international business and cross-cultural collaboration.
Overview
26
26
years of professional experience
Work History
FIELD SERVICE ENGINEER
BECKMAN COULTER
05.2024 - Current
- Company Overview: Diagnostic Division
- Installation/set-up of product equipment for customers
- Complete on-site repairs, service of diagnostic equipment, automation and manage service schedules/contracts, overall equipment troubleshooting and support for customers
- Provide customer information for potential new equipment
- Responsible for keeping customers satisfied by maintaining the adequate technical operation of all Beckman diagnostic devices
- Provide on-site software support for the diagnostic products including updating software
- Update technical knowledge through provided online education modules from principles
- Diagnostic Division
SALES & TECHNICAL SERVICE MANAGER
ALCON LABORATORIES INC
10.2013 - 12.2023
- Increased market share by 80% through strategic installation of new ophthalmic products, backed by unparalleled technical support
- Led technical service teams to achieve 95%+ customer satisfaction, ensuring strict adherence to Alcon Laboratories' SOPs and best practices
- Directed complex installations, demonstrations, optical alignments and maintenance across the country, ensuring on-time delivery with minimal downtime
- Conducted WetLab training for junior doctors and end users, optimizing surgical parameters and driving procedural advancements
- Negotiated with biomedical engineers and hospital administrations, achieving 40% cost savings and improving service efficiency through tailored technical support
- Managed spare parts inventory and led annual test tool calibration, ensuring 100% regulatory compliance
- Developed training programs for staff to enhance technical skills.
- Implemented new service protocols to improve response times.
- Led initiatives to reduce service costs while maintaining high standards.
- Established KPIs to measure and improve team effectiveness.
SALES & SERVICE MANAGER
SURGICARE PVT LTD
11.2012 - 10.2013
- Oversaw the installation, demonstration, and maintenance of laboratory equipment, specifically Flow Cytometers and Capillary Electrophoresis machines
- Liaised and negotiated with consultants, biomedical engineers, and hospital administration on a monthly basis regarding instrument and technical service needs
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
DEPUTY GENERAL MANAGER (SALES & MARKETING)
CEYLON WEIGHING MACHINES LTD
04.2012 - 10.2012
- Led and directed Sales Managers and the Technical Service team across multiple branches in Sri Lanka, ensuring operational excellence and strategic alignment
- Strengthened client relationships through monthly goodwill visits to corporate clients in Colombo and surrounding areas, as well as branch visits as needed
- Designed and implemented training programs to enhance marketing skills and product knowledge for subordinate staff
- Developed comprehensive business plans for driving profitability and growth.
- Facilitated cross-departmental collaboration, streamlining communication.
SERVICE TECHNICIAN/ SALES & SERVICE ENGINEER
ALCON LABORATORIES INC
08.1999 - 04.2012
- Proactively identified opportunities for upgrading existing technology to higher-tier versions
- Developed compelling value propositions that highlighted the benefits of additional features and services
- Fostered long-term relationships with doctors, serving as a trusted advisor throughout their learning curve
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
Education
Bachelor of Science - Electrical and Electronic Engineering
Coventry University
Coventry, UK03.2012
Associate of Science - Electronics Engineering
City & Guilds
London, UK03.2009
MBA - Marketing Management
Vinayaka Mission University
India01.2009
Skills
- Remote support
- Troubleshooting and repair
- Equipment installation
- On-site support
- Service documentation
- Field operations management
- Customer service management
Schematic reading
- Software installation
- Hardware installation
- Equipment installation and repair
- Instrumentation calibration
- Inventory management
- Team direction
- Equipment calibration
- Electrical engineering
- Service contracts
- Documentation
- Engineering operational functions
- Maintenance and repair
- Electronic engineer technology
- Tool installation and alignment
- Safety and compliance
- Diagnostics and troubleshooting
Accomplishments
- Supervised team of 03 Field Service Engineers.
- Documented and resolved technical services which led to 80% of overall success.
- Resolved product issue through continuous monitoring and unparallel technical support.
- Achieved 85% of accuracy and efficiency by completing SOP & regulatory compliance.
Personal Information
Willing To Relocate: True
Languages
English
Full Professional
Timeline
FIELD SERVICE ENGINEER
BECKMAN COULTER
05.2024 - Current
SALES & TECHNICAL SERVICE MANAGER
ALCON LABORATORIES INC
10.2013 - 12.2023
SALES & SERVICE MANAGER
SURGICARE PVT LTD
11.2012 - 10.2013
DEPUTY GENERAL MANAGER (SALES & MARKETING)
CEYLON WEIGHING MACHINES LTD
04.2012 - 10.2012
SERVICE TECHNICIAN/ SALES & SERVICE ENGINEER
ALCON LABORATORIES INC
08.1999 - 04.2012
Bachelor of Science - Electrical and Electronic Engineering
Coventry University
Associate of Science - Electronics Engineering
City & Guilds
MBA - Marketing Management
Vinayaka Mission University
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